Business Office
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Customer Service contact information:

The Business Office is located at both the East Campus (1000 Langworthy) and West Campus (1500 Associates Drive) of Medical Associates Clinic in Dubuque.

Billing Questions or Payments:
If you have questions regarding your account or if you would like to make a payment, please contact our Customer Service staff at the following telephone numbers or by email at

Monday through Friday
8:00 a.m. - 5:00 p.m.
563-584-4475 or
800-648-6868 toll free

Insurance Processing:
Medical Associates Clinic will file insurance claims directly to insurance carriers, or assist in getting the correct information to file claims. The staff also work with insurance carriers to insure that patients receive timely and appropriate reimbursement. Please refer to the following phone numbers:

Blue Cross/Blue Shield/Commercial:


Medical Associates Health Plans Claim & Benefit Inquiries
800-821-1365 (toll free)

Medicaid - Iowa/Illinois/Wisconsin


Past Medical History


Workers' Compensation Billing

Medical Records:
Information concerning health care and medical services is maintained in a personal record retained at the Clinic. Medical information is available to the Clinic’s providers via the Clinic’s electronic health record and/or through the historical paper record. This insures that each Clinic provider who sees a patient will have appropriate access to current and past information regarding medical diagnoses and treatment.

Release of Medical Information:
For information regarding release of medical information, please call 563-584-3207.

East Campus
1000 Langworthy
Dubuque, IA 52001
West Campus
1500 Associates Dr.
Dubuque, IA 52002
To reach these departments toll-free: 1-800-648-6868

Care Credit
Do you need help paying for out-of-pocket expenses not covered by medical insurance? CareCredit is a healthcare credit card designed for your health and wellness needs.

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