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Main Clinic

563-584-3000 or 800-648-6868, TDD - 800-735-2943

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Questions or Comments?

Fill out a feedback form for non-health related questions, information, or feedback.

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Health Plans

563-556-8070 or 800-747-8900

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Phone Directory

A complete listing of department phone numbers.

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Assistance 24/7

Expert nurses will answer your questions and guide you to the medical source most appropriate for your needs.

Primary & Specialty Care

A complete listing of our Medical Associates Clinic Primary & Specialty Care departments.

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Find a Clinic Provider

Search for a Medical Associates Clinic physician or provider.

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Regional Clinics

Medical Associates Clinic offers Family Medicine at several satellite locations.

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Health Plan Providers

Search the network providers specific to your Group Plan or Medicare Plan.

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New Patient Welcome Center

Our Welcome Center staff can help you choose a provider, make an appointment, and assist you in transferring medical records.

Primary & Specialty Care

Medical Associates provides primary and specialty care for patients in the Tri-States

Medical Departments - Dubuque Acute Care (Urgent Care Center) Family Care Regional Clinics

Ancillary Services

Medical Associates also provides additional health services that include:

Full Service Laboratories Radiology Services Pre-Admission Testing

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Provider Directories

Search the network providers specific to your Group Plan or Medicare Plan.

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Insurance Plans

Offering fully-insured plans, self-funded TPA services, and a 5-Star Medicare Plan.

Group Plans for Employers Self-funded TPA Services Medicare Plans
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Prescription Drugs

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Agents / Brokers

Create small group quotes, download useful forms and plan design information.

Online Quoting Login
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My eLink

My eLink is a FREE, secure, online tool for accessing benefit, eligibility, and claims data.

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About Us

Overview of Medical Associates Clinic & Health Plans

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Health News

The latest news from Medical Associates Clinic & Health Plans

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Video Gallery

Browse the video gallery for great information brought to you by Medical Associates

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Health Plan Accreditation

Excellent Accreditation for 13 Consecutive Years

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Business Office

Location:
The Business Office is located at both the East Campus (1000 Langworthy) and West Campus (1500 Associates Drive) of Medical Associates Clinic in Dubuque.

Questions Regarding Your Account:
If you have questions regarding your account please contact our Patient Accounts Staff at the following telephone numbers or by email at CustomerService@mahealthcare.com:

Billing Questions:
Customer Service Staff
Monday through Friday
8:00 a.m. - 5:00 p.m.
563-584-4475 or
800-648-6868 toll free

Credit Questions:
Monday through Friday
8:00 a.m. - 5:00 p.m.
563-584-4480 / 563-584-3380 or
800-648-6868 toll free

Credit Card Payments:
We accept debit cards and credit cards (MasterCard, Visa, and Discover)
563-584-4475

Patient Accounts:
This department maintains all the names, addresses, and other patient billing information for the Clinic. The staff is available to assist in explaining charges, services, and payment policies. Phone numbers include the following:

Account Inquiries:
563-584-4475

Payment Arrangements:
563-584-4480 / 563-584-3380

Insurance Processing:
Medical Associates Clinic will file insurance claims directly to insurance carriers, or assist in getting the correct information to file claims. The staff also work with insurance carriers to insure that patients receive timely and appropriate reimbursement. Please refer to the following phone numbers:

Insurance Department Phone Numbers  
Blue Cross/Blue Shield/Commercial 563-584-4475
Disability 563-584-4135
Medical Associates Health Plans Claim & Benefit Inquiries

563-584-4885
800-821-1365 (toll free)

Medicaid - Iowa/Illinois/Wisconsin 563-584-4161
Medicare 563-584-4187
Past Medical History 563-584-4176
Pre-Employment 563-584-4173
Workers' Compensation Billing 563-584-4177
To reach these departments toll-free 800-648-6868

Medical Records:
Information concerning health care and medical services is maintained in a personal record retained at the Clinic. Medical information is available to the Clinic’s providers via the Clinic’s electronic health record and/or through the historical paper record. This insures that each Clinic provider who sees a patient will have appropriate access to current and past information regarding medical diagnoses and treatment.

Release of Medical Information:
For information regarding release of medical information, please call 563-584-3207.