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The Health Care Services nurses are available 24/7.

Health Care Services: 24/7 Availability

Medical Associates Health Plans provides a team of highly skilled nurse case managers who comprise our Health Care Services Department. Together they coordinate a wide range of care for members, communicating directly with practitioners, health facilities, and enrollees to ensure smooth delivery of services. From out-of-area care to preauthorization of hospital admissions, nursing staff is available 24 hours per day, 7 days per week.

Contact Information:

TDD/TTY:
800-735-2943

Business Hours:
Monday – Friday 8 AM to 5 PM

After Hours, Weekends, Holidays: Calls are answered by our 24-hour HELP nurses, who gather complete details and fax the information to our Health Care Services staff on the next business day. When a case requires immediate attention, the HELP Nurse will contact a member of the Health Care Services nursing staff at a designated after-hours telephone number.

For Referring Physicians: Physician Access Services Program

The Physician Access Services Program provides easy access for referring physicians to schedule consultations for their patients with Medical Associates Clinic providers in Dubuque. Our program ensures scheduling ease and timely follow up reports. Physician Access staff is available 24 hours a day, 7 days per week, by calling our toll free number 1-800-622-3828.

After Hours