How to Access Health Care
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The right care, at the right time, in the right setting.

Choosing a Provider
Medical Associates contracts with local, regional, and national providers so you have access to the right care, at the right time, in the right setting. To ensure the highest level of coverage, you should choose a participating provider. We encourage all of our members to select a primary care provider to serve as the quarterback for your healthcare needs. Our healthcare service team will assist you with referrals to other contracted providers when needed. You can search the online Provider Directory for a list of our participating providers. Call our Member Services Department at 563-584-4885 or 1-866-821-1365 if you would like additional help in choosing a practitioner.

In Case of an Emergency
In the event of an emergency medical condition, go to the nearest emergency room or call 911 immediately. When possible contact Health Care Services as soon as possible. Health Care Services will communicate with the hospital and doctor to confirm your coverage and communicate with your local provider to coordinate all aspects of your follow up care.

Out-of-Area Care
When out of town on vacation, school, or business, healthcare can sometimes be required for unexpected illness or injury. Please contact Health Care Services at 563-584-4885 or 1-866-821-1365 for a referral to a participating provider to ensure the highest level of coverage. Click the link below for more details.

Out-of-Area Prescriptions (RX)
If you need a prescription filled when out of the service area (vacation, traveling, school, etc), click the link below for detailed instructions.

How to Access Health Care