Theresa Hughes, DPM

"I got an appt in 2 business days, Dr Hughes"

"Everything was great and painless. Definitely where I would go all the time!!"

"Thank you for seeing me quickly and addressing health need."

"Evelyn was very helpful when I called in to ortho, she quickly got me the first available appointment in podiatry. She was very concerned about my injury. Doctor was great, I am on the road to healing."

"I am disappointed in nail care by the podiatry department. It doesn't even fulfill waning commitments to Mercy patients. I am hoping that Trinity ownership has not had an effect, but I believe I would be naive to not believe. I sense that management has taken a very important service for seniors away from podiatrists and likely will not replace the service with a technician."

"Very kind and attentive to my problem. Very nice staff."

"Great job."

"Thank you my feet have greatly improved."

"Everyone had a smile and were courteous."

"Dr. Hughes is very nice. She explained everything to me. She is so polite and really cares about her patients. She took care of my foot and she was so nice and typed up how to treat my toe. I definitely would recommend her to everyone!"

"Great"

"Dr Hughes and Britt worked seamlessly together to not only take great care of me but also provide an exceptional experience during my procedure. Dr Hughes explained everything in simple terms and followed up with written instruction."

"Excellent"

"Staff were caring and professional during my visit."

"I was treated rudely and walked out very dissatisfied. To a point I would consider changing insurance companies rude. I was not heard. I was not at all respected just humiliated. No bedside manner at all. I would have walked out of the appointment but Medical associates does not give patients options for other providers. I have the option for open enrollment yearly and this year I will explore other options."

"Good experience"

"Addressed my concerns."

"Dr. Hughes doesn't mess around. She gets things completed in a quick but professional manner."

"We were late to the appointment due to an accident in Galena right before the bridge which caused a 10 min delay. My husband called for me saying we would be 10 min late- I am here from Boston taking care of my mom after her home had a fire and then we have this sore on her leg as well. They said well it would be up to the doctor if she wanted to see us. We were 10 min late to the appointment - it was my error in calculating in 10 min to get her up there with severe mobility issues. At that time they said the doc would see her. Which she did - for 10 min, said more than once we were late- which I totally acknowledge! But then don't have us in there for 10 min and reschedule anyway. she billed for the appointment and we have to go back. It is a lot to bring someone of age to an appointment - it is an hour and a 1/2 procedure to get them ready and there. They should have cancelled when my husband called and said to reschedule because to go through all of that to be told you were late for your 30 min appointment and I can't do anything. Again, I totally understand that the doctors day is booked- I don't expect special treatment- but I also don't expect her to be rude about it. It was out of my control, we called!! Also you never know what someone is going through- I have been here away from my home in Boston taking care of her for 4 weeks- I am exhausted, she is scared and anxious. I just think a little empathy would go a long way. She could have easily have seen us and say unfortunately we will have to do another appointment because I don't have time today. That is way better than you have to make a new appointment because you were 20 min late. Again I can't stress this enough- WE CALLED! she acted like I was late because I was having coffee- not spending that past 2 hours getting my mom. Ready and transporting her to a doc appointment. I made sure we communicated to them out of respect for her time/ and then was treated like I just showed up expecting to her to be seen. That was not the case. An experience like that stays with elderly people for the day and their caregivers are the ones who have to calm them down."

"Very quick and efficient appointment. I was treated kindly and respectfully."

"She was great, very helpfull"

"Excellent prompt service. Exceeded expectations."

"I understood her plan of care but I was already doing the treatments she suggested therefore I felt it was a waste of my time because she didn't advise any other treatments and I knew there was."

"Nothing else just very pleasant."

"I thought I had a wonderful visit with her. I'm going to be, I'm changing my address to another city and I've enjoyed being her patient many years and I think she does a wonderful job with podiatry."

"Dr. Hughes is an excellent provider. She explained exactly why I have been getting skin tears and discoloration on my lower leg, linking both to a blood clot I had a few years ago. Finally I understand what is going on and how to take steps to prevent issues in the future. I feel like I am no longer flying blind."

"overall a good experience. I was a work in and was able to get in quite quickly when I got there. Everyone was good at their jobs."

"Dr Hughes was excellent. Very informative, thorough and enjoyable to be around."

"Friendly and answers questions."

"Relieved conflicting information between acute care and podiatry. Provider was through but spoke quickly and didn't give opportunity for questions. Felt a phone call could've been made instead of an office visit. If it was not broken as bad as acute implied , why were xrays and a follow up needed?"

"The provider was courteous and did give me some useful guidance about my pincer nails and adjusting the lacing on my walking shoes. However, I was disappointed with the communication during and after the visit. After the appointment, I saw plantar fasciitis listed as an encounter diagnosis in my visit notes, along with instructions to ice for heel pain, but I do not remember plantar fasciitis or those treatment recommendations being discussed during the appointment. When I sent a follow-up message asking for clarification, the response was very brief and did not directly answer whether plantar fasciitis is considered an active diagnosis for me. I would have appreciated clearer communication about all diagnoses, what they mean, and what treatment plan I should follow before discovering that information in the portal. I left feeling that the written notes were more thorough than the actual conversation, which was frustrating."

"The nurse and doctor hughes were very polote, friendly, and Extremely knowledgeable. Doctor hughes explained my Left leg problem was more likely to be nerve related (this was the first time i was told this By any physician)."

"As always, it was positive,friendly and efficient."

"Excellent caregiver.Good listener,who dispenses quality information."

"Dr. Hughes always takes excellent care of me. She is very professional and caring. She listens to me and explains everything as she works on my foot. I really appreciate her kindness and I would definitely recommend her to anyone! Thank you so much."

"I would highly recommend Dr. Hughes."

"Dr Hughes was friendly, gave clear information, and has ordered appropriate tests. She is direct, which I appreciate. I was seen on time and left with a positive opinion of the entire staff I encountered."

"She was very helpful with her information and knowledge."

"They were able to get me into see doctor within a week of me calling them"

"Heavily scripted response In personal Very knowledgeable In personanal but knowledgeable No human connection"

"very knowledgeable and informative to me on my problem I left feeling good"

"Honestly it was ok."

"The doctor seemed even more rushed than usual during this visit. I believe this doctor to be very qualified and knowledgeable but this is not the first time I felt I didn't have time to ask any questions or provide details about my concerns."

"She was professional but didn't introduce herself and made comments that I waited to long to come in and I didn't have the correct boot for my foot. She left the room after a quick visit after she said she would see me in two weeks."

"I don't appreciate being talked to like the average local "possibly made it through high school" type. Although not medical, I have a higher level of education than most of your Dubuque providers and am less than happy when I can see they're not listening."

"On time"

"Dr Hughes has excellent medical knowledge and strong people skills."

"Always friendly and helpful staff"

"Great people work there!"

"The nurse and the doctor were extremely kind and professional"

"Excellent service"

"I felt that she was in a hurry and wanted to leave the office. Every question I asked, she was slowly walking to the door. I did not feel comfortable with her."

"Dr. Hughes is fantastic. She made my daughter feel comfortable with the treatment."

"Very well done. very happy with results"

"Dr. Hughes and her staff are very professional and knowledgeable."

"This was a Diabetic foor exam with nail trim. However, it didn't seem like the foot pulses were even checked."

"I got excellent care by the Dr,Hughes, and her nurse was an excellent nurse, do caring and and she made me feel comfortable."

"I like the whole experience with her. She's very personable. She's professional and she did her job in a reasonably fast time and made me feel very comfortable. That's all I really have to say. She did explain the procedure and everything and I appreciated that, answered my questions. That's it."

"Very open and professional"

"Dr. Hughes thank you for your through diagnosis and treatment. I came to the appointment barely able to walk, and with medications prescribed I was able to walk without a walker the very next day!!!"

"Brittany and Dr. Hughes were wonderful. They were both very friendly and helpful. Such nice people."

"Dr Hughes and her staff where amazing. They listened to what I had to say and provided excellent care. They made me feel like part of the family. Thank you to all that were part of the team!!!!"

"DR. and all staff were very nice and answered all of my questions."

"Dr Huges was very professional, kind and knowledgable about my situation."

"I found the doctor aloof, somewhat arrogant."

"Listened, did the physical exam, and followed up with a scheduled MRI to gain more definitive information on what the real problem may be."

"So far so good, thanks for your concern."

"Dr Hughes was very kind and explained everything very clearly"

"Did a wonderful job trimming my toenails"

"Dr Hughes was very helpful"

"Dr. Hughes was very good and I was given excellent care."

"Dr. Hughes was very friendly and gentle."

"When I saw Dr Hughes at first she was quick, straight to the point and didn't want to listen to what I had to say at first and I had to back track and have her listen to me since I'm the patient, I wouldn't be going to someone if I wasn't feeling any pain and then she calmed down and finally listened and walked me through what I have and treatments to do for my feet, it was a successful meeting in the end but in my opinion she should improve on her bedside manner and take time to listen to her patients and not be so curt with them"

"I was told that I was finished but I had not been given the names of the two OTC items I was supposed to start using. I did not think to ask ask."

"Dr. Hughes is an awesome physician!! Very accomplished...thorough...and friendly too!! Many Many Thanks to her and the MA group. Truly I'm in the best hands in all departments!!! [REDACTED]"

"Very disappointed"

"I would have liked to have more explanation on my injury and how it is healing."

"She was very friendly and courteous"

"Thank you to Dr. Hughes. She is very professional and listens to questions and offers advise on how to handle the situation."

"Provider very rude, curt and condescending. Would not recommend to friends."

"Dr. Hughes is very professional and focused."

"Appointment was on time."

"As alwayfs, I received competent and professional service."

"Dr. Hughes was rude and disrespectful to my Mom. When she came into the room she said "What you can't get in the chair today. My back hurts and I can't bend over." I told her my Mom just got out of the hospital with pneumonia and has congestive heart failure so it was too hard for her to get out of the wheelchair today. She barely talked to my mom when she cut her four toenails. The rest of my Mom's toenails have been removed so she only has to cut four toenails. The whole appointment with the doctor was under five minutes and she said we could take the form out to the front desk and make a follow up appointment. I feel she shouldn't treat people like this especially the older population who are more vulnerable and have multiple health issues. You never know what is going on with your patients and I feel the doctor should be there to help others and not complain about themselves. If you have any questions or concerns please call me at [REDACTED]"

"Everything went excellent for the condition I'm dealing with."

"I had a really sore toe. It was hard to tell exactly where all the pain was coming from. She did an ingrown toenail on the one side, but did not look at the other side. And I fear that the other side is just as much part of the problem. So I still have the same pain, but only more so on the other side. So I was not completely, so I still have the same problem as when I was there. Thank you."

"Dr Hughes does a great job on my terrible toe nails. I feel so much better after I see her!!!"

"I didn't really know what my next steps for treatment were. There were printed instructions but the nurse didn't seem to know either."

"Good experience !"

"This woman came across as arrogant and I felt as if she was looking down on me. I was very disappointed in my visit."

"I know that Dr Hughes is extremely busy but I wish she could just take a breath and relax a little when dealing with me. She always seems to be in such a hurry and talking so fast that sometimes I don't even feel comfortable asking questions."

"Great as always. Dr. And Nurses are polite, courteous and very helpful to the Elderly."

"Dr Hughes is always professional and helpful"

"My experience was very good. Dr. Listen to my problem and was very helpful."