Rebecca Watts, MD

"Awesome group."

"While they were quite busy, nearly 2 hours for a UTI is just too much time sitting in a waiting room."

"IT WAS QUICKLY IN AND QUICKLY OUT WITH A MED FOR PROBLEM====LIKE A HOEWITZER FOR A B-B PROBLEM"

"I was out of town working & they helped me take care of needs. The only thing is that they did not accept my insurance. United Health Care."

"I was referred to Mercy ER. After waiting 20 minutes in the waiting room I got taken to registration. After I was registered I was told that the ER was really busy and it would most likely be a long time before I was seen. I went back to waiting room and after a few minutes decided to just go home because I couldn't sit there for a long time with the pain I was experiencing. I sent a patient station message today to my doctor (who is on maternity leave) stating what was going on. Received a message saying I should call to get an appointment with one of the other internal medicine doctors. Have an appointment for tomorrow."

"We have a great nurse and doctor but we had to wait 2 hours for results of the X-ray, which is really hard for a kid to wait that long."

"Came in with knee injury with swelling all the way down my leg and into my foot. and never check for knee stability sent me to xray and said no fractures and called in a script for pred. That's it. Didn't say to elevate, ice, heat, nothing. Didn't say if it's not better in c amount of time to come back. No info about side effects with pred. I had to ask if I was good to continue work or if there were any restrictions. She said that I shouldn't take up a new sport right now.... And didn't offer ibuprofen (would have that!). The waiting area wasn't THAT full."

"Great staff all around at this facility"

"I was pleased with the access and speed of the experience."

"I felt like it was late in the day on a Saturday and they just wanted to go home. Only told me that I had a feature, didn't say where, didn't say if I needed to stay off my feet. Turns out I need surgery and have a broken foot in 3 spots. Just feeling frustrated by the lack of effort"

"Exceeded my expectations"

"Acute Care needs more employees They are very busy & need more help"

"I really appreciated the quick and professional service."

"Extremely friendly staff!"

"Excellent service, thank you very much."

"Went in to get tested for strep, they seemed in a rush, nurse barely swapped my throat- didn't even get to my throat I felt it on my tongue. Test came back negative the next day went to different doctors office then Dubuque and got tested again and came back positive at that point it had gotten worse. If the doctors and nurses at Dubuque weren't so rushed and cared and took more time this wouldn't have happened"

"Great service"

"I was in and out of Acute Care within 15 minutes. I was called in while still talking to the receptionist. Dr. Watts was able to quickly assess my bumblebee sting and prescribe the needed medication. She answered my questions and provided appropriate guidance."

"All good. The doctor and nurse were very pleasant, friendly and helpful."

"The doctor was so kind and friendly. I really really felt so welcome by her. She was very down to earth and humble."

"Very kind people"

"It is great to have a walk-in clinic. Just wish we didn't have Covid again."

"Thanks"

"Yes, I was very pleased with the care I got from everyone, from the receptionist to the doctor, who was so, so courteous, friendly, and spoke to me in layman's terms, so I could understand what she was telling me. All in all, it was a good experience for having to go to the doctor and to something that could have been an emergency. I was very, very happy. Thank you."

"Everyone was understanding and helpful!"

"Dr. Hoy is always very respectful, courteous, and polite. He feels like you are just as important as any other patient who walks through his door. And I just really appreciate that he doesn't dismiss any questions or comments that I have."

"Very pleased with service."

"I got in and got out quickly, which was important to me."

"Doc barely listened to Me and sent me to ER. She acted like she didn't care about me, just maybe I was having a stroke. No empathy on her part."

"I was a walk in and everyone was very nice and helpful and very quick .... I was in and out in less than an hour very pleased would go again but just found out they are out of network with my insurance"

"Dr. Watts was very personable and helpful."

"We talked about a surgical removal and wait for the call to schedule"

"The nurse I had was awesome, but I just felt like doctor was acting uncertain when talking with me so I just wasn't sure how to take the information."

"So happy to get in quick and see someone, especially on the weekend. Thank you!"

"It seemed very efficient but now I will have to see how well the prescription works."

"I received treatment that worked a d took my pain away. Everyone was courteous, professional and kind."

"Keep up the great service! Always a pleasure, friendly staff & knowledgeable. Thank you!"

"I just felt I wasn't listened to very much. I had an infection in my mouth with canker sores and my lymph nodes were swollen and I told Dr Watts I had it for 8 days but it didn't seem to be getting better. She said she would prescribe a mouth wash for the discomfort and inflammation with an anti fungal in it. I asked if she thought it was bacterial. She said yes it could be. I asked if I needed an antibiotic and she said if it don't get better I can come back and get one, but I told her I've already been dealing with this 8 days so I rather not have to come back? But of course I listened and so the mouth wash was sent to the pharmacy and of course the pharmacy calls and says they can't make the compound on the weekend. Then they call back ten min later and say they can make it but they have to switch a medication out and Dr watts approved it. I was like great. I pick up the medication and nothing was switched out. The nystatin was left out. So I call Dr Watts office back and get her to send another prescription for just the nystatin over. I made two trips to pharmacy and now have two mouthwashes. Oh well I guess. My only issue is why on earth in 2025 is it that you have to jump through hoops to get medicine to help you? I'm not looking for pain killers or benzodiazepines. I just wanted something for the infection and it was a lot of work. Definitely a country wide problem but why would Dr Watts ok the nystatin left out? The only reason I feel like she would okay that is if she thought I was just making all this up, which if that's the case, I'll go somewhere else. Anyway, not a huge issue, not the worst care, but think there's room for improvement. Just think everyone could learn from the situation. Also, acute care was not busy when I was there, so I don't think they were swamped. Thanks for listening!!"

"I would definitely use this service again."

"After about 4 days I have having B M every 3 to 4 minute. Will this go on until I finish all the drugs."

"The staff was great. It did not take long to get in."

"I was pleased with the short wait time to be called back and also seen by the doctor."

"Provider was very curt and rushed. Provider didn't seem to do a very thorough job, didn't examine my condition (skin rash) very closely, didn't allow me to finish giving her full history/info about symptoms. Provider came to a very quick diagnosis. I had to ask the provider what the diagnosis was because she didn't outright tell me. Provider was indistinguishable from other staff; she was wearing a regular T-shirt, no lab coat, no physician ID etc; I initially mistook the provider for a medical assistant. I applied the topical prescription that the Provider ordered, but it did not give any relief of symptoms. I did not receive an after-visit summary. [REDACTED]"

"Professional and efficient"

"I think I tore a muscle or tendon. I cannot walk or bear any weight. She basically just gave me a referral but didn't do anything for me-no paperwork, no real advise on how to proceed/care for my injury (I think she told me to stay off it and ice), no offer of crutches rental or anything- maybe none of these are things she could do, but I was disappointed to not have any better guidance/care-I still haven't seen ortho yet so I still don't even how bad my injury is. Oh, she did also offer me ibuprofen for pain. I got in a room super quickly, the nurse took my info, we waited a super long time, I'd say nearly an hour longer for the doc, then after a brief evaluation, she left and we were sent on our way! For the amount of pain I was in and how scared I was and still am about the injury, it's just a little frustrating."

"Good staff"

"I requested a referral to dermatology, which I know takes months. I have an appointment for early next month. Hopefully this is not another cancer."

"Needed referral to ent and received a call the same day for appointment."

"This visit to acute care was great! I was in and out within minutes:) Walked up to pharmacy and waited no more than 5 mins for an Rx. Thank you!"

"Thank you! I. Feeling better:)"

"went good & short wait"

"She told me to follow up with my pcp; my pcp said her notes said she told me I should follow up with my pcp within 48 hrs, which was not relayed to me..."

"Thank you for taking care of me.....my health issue has been resolved..... ......the Doctor and her Staff were very professional, respectful and well informed.......thank you again for taking care of me.....??"

"Thank you for listening ?"

"I felt the second visit when seen by a Doctor very helpful. She gave medicine that worked on my symptoms and explained the coughing. I did not know that bronchitis left a person so tired. The care center is a helper to a traveler. Thank you."

"In and out fast"

"Very impressed with timeliness of the visit. Was called back by the nurse without waiting too long and Dr was came into room in a short amount of time and was courteous and kind"

"Very happy how quickly I got checked out and then how quickly the pharmacy had my prescriptions ready. I noticed that others also were being taken care of quickly. Impressive."

"I plan to travel out of the country in 5-6 weeks. I am wondering if this provider will provide me with another prescription in case my issue flares up again. Otherwise, the provider was extremely competent and knowledgeable."

"Did not have a long wait to be seen. Was treated with respect at the two departments I visited, Xray and acutely care."

"The woman at the front counter was commendable."

"Nurse carried a great conversation to help with the time of pain."

"I appreciate the time and care of the Dr Watts and staff, especially on a holiday! I also appreciated their expertise and availability on Easter. In addition, I made several calls to staff and the health nurse with questions and concerns. I am grateful for their kindness during a time I felt very ill."

"Very reassuring"

"May god blessings to all of the staff thank you appreciated"

"I wasn't sure what Dr. Watts meant when she said, if I had a virus or sinus infection that wasn't Covid or RSV, that we would just let it play out."

"Dr Watts was very thorough and gave me the attention I needed for my injury."

"Just need copy's of that doctors appointment"

"I was given a prescription but was not fully informed of some of the consequences! Referred me to the orthopedic office and they did call me but I wasn't able to get in appointment until May 15th. I was in terrible pain and I still am. I called back to the acute care a few days later, still in extreme pain, the nurse told me I had taken too many tramadol so they couldn't give me more, I had 2 left but had just taken 1. She said there was no use coming back in because the provider on staff probably wouldn't be able to do anything. She said I might go back to the ER l said I didn't have 5 hours to go back and still might not get any satisfaction. I should have asked if there wasn't anything between ibuprofen and a narcotics??? I was and still am in a lot of pain, I have had a lot of pain before but not like this. A few more days of pain and no sleep l decided to call an acupuncturist, l get an appointment next day (tomorrow) l hope I get some relief. So all and all l am extremely disappointed in my care over the last week and 4 days, both at the ER and acute care and and my own provider, the orthopedic dept. In going over my ER experience I recall the Dr saying more than once something about a mark on my neck ( from ice and heat l had applied until I had a driver, I assume he may have thought I was a victim of abuse, had he ask he would have known!!! I just CAN'T believe the scan and/or XR didn't show something for me to still be in as much pain as I am in. Again I am very disappointed in my care. I was offered no real alternative, I can handle a lot of pain but I have never been in such pain!!! I am in a state of depression as well."

"All the staff at acute care were very respectful, did thorough testing on me to rule out serious issues, and all within a reasonable timeframe for all the testing I had done. I was impressed, thank you to all."

"I chose to fill my prescription at the Accute pharmacy upstairs. This was my first time using that pharmacy. I was shorted 1 pill in my prescription. I called the pharmacy and they said they will mail me the pill. We'll see. I hope because I live about 50 minutes from the hospital."

"I was attended by Dr. Watts. She did get my nose from Bleeding but made an appointment for me to see the Eye, Nose and Throat Dept on Wednesday. As We were walking out, they called Me back in and told us that Dr. Willman happened to be in the Dept. He immediately applied the medication so I did not have to make my appointment on Wednesday! It was like a Godsend. I am doing just fine today Wednesday. Thank You for All the Fine Drs. At Medical Associates!"

"I went to acute care with numbness and pain in left elbow and hand.Exrays,steroid,have to wait a month to see Ortho Doctors. I can't use two fingers.Seems to me this would be a priority."

"With all do respect. My appointment with Dr. Watts was the most unprofessional doctor appointment I have ever experienced. I will be looking forward to how much I will be billed for this appointment. The less then 5 minutes of Dr. Watts time was a complete joke. I pray the right person receives my feedback."

"A quick appointment and was treated with respect and courtesy."

"I went in, she came in. I told her I had pain in my ears and felt like drainage or something in my right ear. I also had sinus pressure below by my eyes where my eyes are. I was stuffed up and had no cough, usually if I get anything it's a sinus infection. I said I have never had Covid, or anything serious. She looked in my ears, listened to my chest. Took a Covid and RSV test. Both negative. I called back and said you never said if you seen anything in my ears. Cuz it hurt. No. Nothing. So still not feeling good, missed work and physical therapy appointments. I went to my regular doctor and had same complaints. I was told I had sinus infection, and I had fluid behind my right ear that was still painful and draining like something was in there. The doctor I went to asked who I seen. I was put on two different medications. This is Saturday, I have had 3 doses taking and am on the mend. It wasn't that she was mean, I just don't think she listened very well. Not everyone has Covid, and RSV. So I will be getting charged for seeing her at acute care and I will be getting charged for seeing my doctor on the following Wednesday because I felt nothing was resolved. Ear infections do hurt a lot even as adults. I don't mind acute care, have gone there before, just didn't feel I got answers for the pain I was having. She didn't even feel my face where I said it hurt. Thank you for listening. Have a good weekend.?"

"I went to acute care because Appointments are 1 to 1.5 months out. My appointment with orthopedic dr. as a follow up to acute care is one month out."

"I arrived at acute care at 0730 and did not leave until 1:30. This was due to needing lab, xray. I feel this was a lengthy time to be in the department but the drs and nurses were very good."

"The quick, friendly service was such a relief."

"The nurses and doctors were amazing."

"Thank You!!"

"Experience was great. I was seen quickly and the nurse and Dr Watts were very nice. I was seen for flu symptoms, tested negative for everything but was only given a one day work release because I didn't test positive for anything. Though I tested negative, I work in a healthcare setting and feel a couple days would have been helpful. But also not the end of the world as I understand this is an acute care and they're only there for acute illnesses. I see my primary in a couple days and can get an extension on my work release if needed. Otherwise no complaints."

"I wish the doctor would have taken a little more time to explain what was found in my Xray and what I can do to relieve the pain."

"I know that it was a really busy day and very crowded and lots of people coming in sick. However, I felt really rushed and felt like, for example, my nose wasn't checked or any of those kinds of things. So I mean, I know she did the best she could at the given situation. It was just disappointing to be rushed and moved out very quickly."

"They were extremely busy but boy did the Dr's plug away and get everybody in in a timely manner."

"Nothing thank you"

"My visit with the doctor was just fine. I didn't have any problems except though I felt like I was rushed out of there. And it would have been nice to have talked a few minutes more about the issue. Thank you."

"All good. Dr watts great"

"Got in quickly and antibiotic was at my pharmacy when I got home."

"This was my first experience with Dr. Watts and I thought she was excellent."

"Initially I told the nurse to send medication to [REDACTED]. After talking to my daughter she said to send drug to [REDACTED] for her to pick up. I told doctor we she first came in and then after the lab results verified I need medication. Therefore the medication was sent to [REDACTED]. [REDACTED] pharmacy would not call to transfer the prescription there so daughter was fortunate enough to pick it up for me as their delivery service would no longer deliver after hours"

"Great experience doctor came in after hours to accommodate my needs Very caring and knowledgeable Highly recommend"

"I was able to get in and out quickly."

"very helpful. kind and professional"

"Excellent care"

"I feel like the doctor didn't do much. My stitches broke open and I got a new bandage and was told to see my dermatologist the next day. If I would have known that, I wouldn't have went to Acute Care."

"Zero"

"When they had me go to er once I was in er the er is dog trash department I was there 3 hrs now my problem is the ekg came back doc said nothing concerning but would like to speak to me whats that suppose to mean as well I waited and never once doc spoke to me I do get that it was busy but the hospital need to get their stuff together with that er get another doc as well or 2 don't worry I heard Finley is no better but that's ridiculous but there was a guy that came in with chemical sprayed all over his face and eyes and yet they didn't attend to him right away like they should of what happens if the man went blind or got very sick bc of it my whole experience was outrageous bad but the acute car amazing staff and I got in quick very pleased with acute care"

"I think you did really well. [REDACTED]"

"Very little wait time in spite of several people waiting. Nice group of associates!"

"The doctor listen to what was going on with my symptoms"

"Acute care visit and first encounter with Dr Watts. Thoroughly happy with the level of service and questions. Feeling like a million bucks a few days past my visit. So glad she seen me."

"Everything went smooth and quick."

"She sent me to Mercy ER for additional care"

"No guidance offered for positive Covid test regarding options of medication. Took an hour to get results and then no further instructions. Had to contact my primary to get appropriate medication started. Not sure if this is normal as this is first time getting Covid."

"I hardly had to wait at all and every staff member was great."

"Very fast, courtesy, and professional care."

"Always excellent"

"Everyone was so kind to me then knew i was in a lot of pain, x-ray tech was also great"

"All were courteous and helpful despite it seemed like a very busy time for them."

"Very nice and helpful"

"I did get into the exam room immediately because there Was only one other person besides me, but once I got in there, I waited quite a while."

"Very professional. Quick in and out. Fast diagnosis. Well done!"

"Doctor was extremely helpful and knowledgeable."