Molly Spurley, FNP

"I had been having trouble hearing out of my right ear because of some kind of blockage. The two nurses I worked with were excellent and the one that did the flushing out did a fabulous job. They remarked that they have a lot of experience doing those that not all the nurses in the hospital actually have. But Acute Care has them all the time so they do a very good job."

"Good and short."

"The nurse that came in first was very, very, very nice and listened to everything I said. And when the doctor came in, she was exactly the same way. And I was just, it was just really nice to have somebody come in and listen to you. So that's about it. Thank you."

"Everyone was caring, friendly and professional."

"Molly Spurley and her staff were so professional and nice. They were very thorough. And when I got the diagnosis they prevented me from fainting."

"They sent me to the er for me to wait 7 hours to even get talked to complete bs"

"Very good"

"I was impressed with the care and thoroughness of the professionals who saw me. Thank you all for assisting me in my time of need. Appreciate you all."

"Molly was very professional"

"It would be help if when they prescribe medicine that they call it in right away! I had to call over to dr office many hours after my appointment when my pharmacy said they did not have it. When someone is in pain waiting for hours needlessly is unacceptable"

"Things moved surprisingly quickly and xray results were even prompt."

"Dr listen to questions and answers"

"Great experience, everyone I interacted with was so polite and kind. I really appreciate the NP I saw, she was very upfront with me and made a pretty uncomfortable situation easy to handle - I was in and out in about 10 minutes and got the help I needed promptly."

"The whole staff weasel very helpful and friendly I was very impressed!!!"

"Excellent care"

"Molly was so great! Professional and personable at the same time. I would highly recommend her!"

"My experience in the office was wonderful. The horrible part was the 45 minute wait at the pharmacy because the prescription was not sent up. Even after pharmacists claimed they called down. It was a horrible ending to a quick acute care visit."

"On a Sunday I was pleasantly surprised to be able to be seen in a quick manner and also pick up a prescription. Thank you for offering acute care and pharmacy hours on the weekend."

"All was good, I went there at 3 p.m. n final test had to be done at MercyOne due to fact they close at 5 p.m. which I had to see another Dr when it was ordered that I needed a CT scan so the process was long, left ER at 10 p.m. when I said I have diverticulosis that is now probably diverticulitis."

"Molly was great and the technician was, too."

"I appreciate the eveniing hour options with Acute Care. Everyone from the front desk staff, lab techs and nurse practitioner were helpful and had great customer service skills."

"Molly did a thorough physical evaluation before ordering X-rays. Molly gave me the results of the X-rays and then discussed alternatives, subject to my preference. We decided initial treatment and if needed, followed by physical therapy. I felt Molly gave me a thoughtful knowledgeable evaluation."

"I got in quickly (at 6:40 pm). Everyone was helpful."

"It was a good experience!"

"My provider was exceptional. And the nurses were so good!!"

"The main reason I went up for was a spider bite that kept getting bigger and was bruised. Even my work told me that I should get it looked at. During my visit she told me to watch it for any changes. I think I needed an antibiotic because I felt dizzy on two different occasions and fell since my visit. I have been sick to my stomach and extremely tired."

"Very thorough and pleasant NP"

"It was very quick getting into a room but then had to wait around 20 minutes for Molly to come in for 3 minutes!"

"Molly was caring, compassionate, engaged in my care"

"Kate and Dr Mullen are the best!"

"Molly was very professional"

"Molly is a wonderful practitioner she listens. She cares very attentive to the patient. Great representative of medical associates. Highly recommend her to anyone."

"really fast attention"

"NP Molly was fantastic. She had looked over my record before coming in the room to see what complications and medicine I had in the past. I was very pleased."

"They were all very kind, patient, & helpful."

"I was promptly treated"

"It was simple and quick. A great experience."

"Molly and Dana listened carefully and explained things well. They took their time to make sure I understood my diagnosis and what to expect"

"In and out in a timely manner. Very impressed. Thank You!"

"Got in and out in 15 minutes."

"It was a good experience with Molly, the X-ray technician and the person that drew my blood in the lab. Overall, it was. Excellent care"

"I went in there with a UTI. I knew what I had, and it took three hours for me to get a prescription for some antibiotics. I really think that's an unreasonable amount of time to have to sit and wait for antibiotics when the place was not that busy. That's one hospital I've been to several times, and every time I have the same experience. I do not believe I will ever go there again."

"Thank you for being available when I needed healthcare"

"Got in quickly and was seen almost right away. Great experience and provider!"

"Give them raise please"

"I'm so pleased with the attention and time I had with Molly. She was amazing."

"On the 1st question, I hit 2 because I didn't wait long enough for the. The question to go out, so that should have been a 4, I guess. Although that's good though."

"I liked Molly and appreciate her expertise"

"Entire experience was impressive including lab and pharmacy. Really exceptional."

"Molly Spurley did an excellent job!!"

"I am always impressed by the acute care staff and Drs. So friendly and patient. They make you feel like you're their only patient!"

"Very long and tiring having to go over to mercy er admitting for an ultrasound and then back to acute care. Acute care wasn't contacted so they could come fetch me after ultrasound done."

"I was seen quickly and treated well."

"Thorough, competent care and treatment. So, so appreciate what was done for me and my condition has remarkably improved the day after as the result of an accurate diagnosis and prescribed treatment. Thank you!!!"

"At every step in the procedures at the emergency room, the staff was so professionally and personally professional. They just were wonderful to deal with. They made me feel very important and very cared for, and I appreciated every one of them. Thank you so much."

"Provider did not meet my needs. Ended up in the ER three times in two days. Felt like it was more important than what she thought compared to what I felt. Really disappointing. Normally had a good appointments there at this time not so much."

"Not to busy, was in and out in 1/2 hr"

"Thanks to the nurses who took the cat scan, took a picture of the Lower part of my lungs and a blood clot showed up on the scan. If they didn't go that high they probably would have sent me home with a blood clot and the outcome might have been different."

"I was very appreciative how fast they got me to lab, cause I kept going bathroom every second."

"I was taken back in a timely manner and taken to xray. Had to wait way over an hour to be taken back to get the results. Total time from start start to leaving was around 3 hours. Not sure why it took so long after xray"

"The nurse that roomed me was dismissive. Didn't look at the computer to go over my medication list. Said that I "basically don't take any regular meds". When I pointed out I take heart medication she said "yeah, that's in there". Very quickly did my blood pressure...so fast that I'm not sure she actually got a number. I'm on BP medication so that was concerning."

"Awesome care in Acute Care"

"I was immediately taken to the ER in the adjacent building for treatment."

"Thanks for having such exemplary caregivers. [REDACTED]"

"Wonderful"

"I saw Molly and a nurse in acute care, but I didn't get the nurse's name. Molly gave me an exam to make sure my migraine was not something more, which I very much appreciated. She told me exactly why she was doing what she did to rule out something more serious. She is excellent at what she does and very caring. The nurse then gave me a shot for my migraine, told me what to expect regarding the burn that I would feel from the shot. She was also very good at giving shots. She then asked that I stay in the office for 15 min to make sure I had no side affects and was very caring as well."

"Molly was great. Explained the treatment options carefully."

"This was my first time there and from now on, it will be the ONLY place I go! So fast, no wait and answered all of my questions and more!"

"Very fast service and very kind staff"

"Very good service"

"Excellent care!"

"Very courteous & concerned about me."

"I found that Molly was extremely knowledgeable in all sorts of topics. She was very thorough. She took well-documented history, really listened to my concerns, and made it easy for me to ask questions without feeling embarrassed or like I should know the answer to that, period. She was very kind and welcoming, and the staff there was terrific."

"Terrific care, thanks so very much!"

"It was a busy day but I felt like I got great treatment and not rushed at all."

"I feel bad for the volunteer standing at the front entrance when you come in. I think you should offer them a chair to sit in . most of them look like retired people or elderly . I think it would be okay to give them a chair to sit in when there's not a lot of traffic coming in and give them a break. Standing on your feet and not moving about can be hard at that age be considerate I believe they're volunteers.i think buying them a lunch would be appropriate."

"Everyone was very kind today! Very helpful"

"MOLLY was awsome. Explained everything."

"This was a great experience at acute care! The wait time was good, there seemed to be several staff working to keep patients moving and the staff were great! We saw Molly, NP, and she was amazing! She listened, made eye contact, did a full exam! She really cared!"

"This appointment reminded me of why I never go to the doctor. They are moody, don't do anything, and have an attitude"

"Very pleased with how quickly I was seen at Urgent Care. Felt the visit was helpful!"

"When I went to the lab, the check in did not get to the lab section and I ended up waiting about 40 minutes to have lab work done. I went back to the desk twice before they got the computer at the check in desk to accept the request at the lab."

"The care we received at the clinic was excellent! It took quite a while for us to get our prescription because there was some miscommunication between the clinic and Hartig, so we ended up waiting at Hartig for quite a while."

"Acute care was fine when I had go to mercy one that a different story had ct scan and x-ray my head and left knee we got to acute care around 8:30 then went to mercy one we didn't get to have it X-ray to I am guessing 4:00 pm thank you"

"Molly was kind, professional, and personable. She answered all my questions, and put me on track to resolve my problem. She's awesome!"

"Although I tested negative for covid, flu and rsv, all she could come up with for a diagnosis was "something viral". So, I did my own research. I told her I just returned from the Dominican Republic. That should of been a red flag for "biometric pressure illness"! The symptoms match up."

"My experience on March 5th was one of information seeking, and my provider really listened carefully. However, she couldn't diagnose because of the symptoms she heard me describe were beyond what their technology, et cetera, could use to detect anything. So I was sent on to the ER department to have more advanced diagnosis techniques. But I appreciated Dr. Molly as an attempt at helping me with my concerns. Thank you."

"Friendly and exceptional staff"

"Molly was very kind, listened to my concerns and was very thorough. I am very appreciative of her efforts in trying to find a cause for my symptoms."

"Everyone from reception to nurse, then Molly, and on to labs with Faith, and x-ray and back to Molly, all were so very kind, helpful, professional, and reassuring! I was cared for completely, quickly, and accurately! My husband and I are so very thankful for this wonderful care."

"Excellent...Thank You!!"

"They said if I have any questions. Feel free to contact them. It was a very nice visit. Exceeded my expectations."

"Thank you. I am glad I came over to see a dr., otherwise I may have given influenza A to all my kids club. Better to be safe and not spread things. Thank you"

"I will NOT go to acute care for any reason. I would pay the high cost of the ER or wait to see my provider before I would go to Acute care again"

"Everyone was kind There was little to no wait. All were helpful and kind."

"I was surprised when I said I had my flu shot that the provider said flu vaccines were " unfortunately not effective", or words to that effect. I would think medical associates would do better at encouraging vaccinations in a more responsive manner."

"Yeah, the drops that were provided or subscribed aren't helping a bit. So it was a waste of time coming in."

"Very professional and compassionate"

"She discovered I had the flu and I was able to get medicine that afternoon."

"the provider swab tested my nose and was supposed to call me with results. I've not heard back from them"

"Team was exceptional!! Much gratitude!"

"Helpful and informative"

"It was fine. Everyone was good"

"Molly says there's was nothing she could do for me.it was a waste of my time and blew me off"

"Chloe at the front desk was so nice and efficient! Very smooth process! Nurse Heather listened to all my questions and communicated everything so throughly. You can tell she genuinely cares! The Dr was a busy lady, but you wouldn't know it by the individual attention she gave me. This was a very quick visit, and I was able to get my prescriptions on the way home. Thanks for all your help today!"

"I went to Acute Care for a swollen node above my clavicle bone. I had injured myself lifting weights almost 2 weeks ago. Molly immediately said could be having a heart attack. She ignored all of my "clues" that I gave her about my injury. She didn't even check my swollen lymph glands or listen to my heart and lungs until I asked her to. I came in very concerned about my swollen nodes and got absolutely no tests or resolution whatsoever. I had to sign a paper saying I wouldn't hold her accountable if I had a heart attack and didn't go to ER as she recommended. You people need to actually LISTEN to the person's symptoms. Why couldn't I sign a release form and then get some blood work done? This is ridiculous. Since I didn't follow your agenda, I was punished by having no further treatment or consideration. Most likely, given my "clues," I have soft tissue injury that will take a while to heal. It was a humiliating and infuriating experience -- not something I or anyone else should have to deal with when we come in with a health concern. You can do better."

"Really love the convenience of not having to go to the ER for non emergency care."

"There are signs posted advising of long wait times because of high visit volumes. Rather than take the time to post such signs, you should adjust your staffing to meet these known volumes. To do any less is poor customer service."

"Acute care was very busy. But, I was seen in a timely manner. So thankful for Acute Care."

"You should never turn away a patient because they don't have their insurance card or make them pay almost $200 out of their pocket because they don't have their insurance cards. That's kind of ridiculous. Thank you."

"My doctor Jason Keppler was super nice. He got me in the same day and that was great!"

"It took a really long time to get in. I wish there was a way to let patients know approximately how long it is going to take."

"Very prompt and fast service!"

"I am very impressed by the staff's timeliness in evaluating my daughter. When we got to acute care there was a full waiting room and about 5-10 people waiting to check in. All the staff were so efficient at getting patient evaluated. We were in and out in 45 minutes!"

"The nurses were very kind and figured out what was wrong and I'm glad they did"

"Pleasant"

"Great job."

"Got me in and out quickly. I definitely appreciated that."

"My provider listened to me very well and she was very caring, she did one awesome job."

"I just waited too long for my lab work to get back."

"It would've been nice to receive something for this severe cold I got"

"I had a wonderful experience with Molly Spurley, ARNP. I looked as terrible as I felt, and she made me feel comfortable. She took her time, did a thorough exam, and explained everything well. She was great! Would definitely recommend her."

"Molly was great! Explained everything very thoroughly!"

"Pleasant, concerned, respectful, competent, got the job done"

"It was a great experiance!!"

"The nurse and doctor were very attentive to me. An excellent experience."

"Excellent caring staff and provider. Also called me back with culture results which I appreciated. Great job by all"