Matthew Arensdorff, OD

"The nurse did most of the testing. The optometrist was not particularly warm. So he just kind of came in, did his thing, and left. It would be nice to have had some more conversation with him."

"Dr. Arensdorff and his nurse are both very thorough, kind, and professional. Everything was explained to me very well."

"Physician explained in detail and showed views of eye structure, as he always does, to acquaint one with the procedures they use to maintain good eye health. His assistants were very professional as well."

"Everything for this appointment went in a timely manner"

"Quick & easy."

"The eye examination was done very efficiently, n my comments and concerns were answered."

"I have seen Dr. Arensdorff for a number of years now. I have always found him professional and thorough with my eye exam and have great confidence in him. I would definitely recommend him to anyone who is in need of an eye doctor."

"Very satisfied. I had a complaint from when I was recovering from Cataract surgery and was listened to and helped."

"Dedicated"

"Great job ALL"

"Some of the check-in women are not friendly and act like it's a big inconvenience that you are standing there! Person who made follow-up appointment was very nice!"

"no complaints. everything was perfect."

"Excellent service & very pleasant staff. Clean facility and great location."

"Best, most timely service ever!!!"

"The information Arensdorf gave me was invaluable for blepharitis & dry eyes. Wish my cataract specialist would have known the information Arensdorf knew."

"Very thorough exam and answered my questions."

"I was taken back promptly for my appointment time. The wait for the doctor was a bit longer than anticipated, but I understand how previous appointments can run over. I appreciate being given a sample to try before I have to pay for a full medication."

"Everyone here was very knowledgeable and professional. The Dr. took time to explain everything I needed to know about my situation."

"Thanks it was a great experience"

"Dr. Arensdorff and his staff are professional, kind, informative, thorough, and welcoming."

"Experience was great! My only complaint was I waited on hold for over 8 minutes for someone to answer the phone. Seems like it was that long the last time I called too!"

"I was treated with professional expertise and respect by personnel with whom I interacted throughout my appointment."

"I waited in the exam room for 30+ minutes for my appointment (contact check) to take 3-4 minutes. Is there another process or way to speed this process up -only need the appointment to get contacts-can you just have normal exam and contact exam in same appointment ?"

"Good"

"All good here thank you"

"The person who did my visual field test was especially kind, knowledgeable and explained the test very well. I think her name was Sharon."

"It was a good appointment,"

"They all did a awesome job"

"Not that it mattered because I had no immediate issues, but as a new patient it took several months to get an appointment."

"Dr Arensdorff is always thorough and knowledgeable."

"So courteous. A very calm & caring voice and tone of the assistant & doctor! Impressed."

"Always happy with our Med Assoc experiences and care!"

"Polite and knowledgeable"

"Appreciate the doctor explaining everything clearly and was very caring."

"The receptionist who checked me out, was very helpful, even giving me a bag to put my samples in. She was very friendly, smiled and very helpful. Even though the area was very busy"

"Great staff."

"The eye drops made my eyes burn an"

"Online registration was fast and easy. Wait time was short. Dr. Peracha's nurse was great. She sensed my nervousness about my procedure and talked me through it and got me to relax."

"I called for an appointment two months before"

"Dr. Arensdorff and his staff are always knowledgeable and friendly and listens to what I have to say and genuinely cares."

"Professional and positive"

"Everyone was great and made it a fun experience. The cost of new glasses wasn't pleasant though."

"The required contact lens check seems to take around 40 minutes with most of that spent waiting. Actually time with the doctor is minutes. There should be a way to streamline this. It is also higher out of pocket cost too."

"All good."

"Savannah was very through and listened to my questions and she very helpful with her answers"

"Always a good experience"

"The best"

"Very good"

"I think Dr. Arensdorff and his staff in Galena do an excellent job. I feel my examination was very thorough and I am in good hands with my eye health."

"My eyes were good; no change since last year. It was a good eye exam."

"Savannah was especially helpful & nice"

"Yes, I just, at my appointment, I just waited too long in the office before he came to see me. My appointment lasted over an hour, so I wasn't too pleased about that. Thank you. Bye."

"The organization had a backlog until I think it was May before I could get in originally for my appointment because they're closed a couple of days a week in Galena. But by the time I got home, the phone rang and they had a cancellation and I was able to get within four business days, I think, to the appointment, whereas before it would have been until May. So that was a plus. And also the person that does the eyeglass, she says, I only want to do it the right way. So that's another plus. So you're on the right track. Thank you and have a good day. Happy Easter."

"well satisfied!!"

"We are on vacation and my husband forgot an important medication! We called and the nurse went to a lot of trouble to fax in the needed medication!! We got it and it saved our vacation! Thank you so much!!"

"My wait time was way too long. First I waited 15 minutes to be called back but then after that once the nurse was done I waited over a half hour for the doctor to come in. I do think Dr. Arensdorff is a great doctor. He is very kind and caring and once I explained to him that I needed to be done by 10. He was very good at making sure my appointment was done in time. My appointment was for 8:25 and I got out of there at 9:45. The majority of the time was waiting."

"Dr. Arensdorff is an excellent, thorough doctor."

"Glad I was able to get the pictures and scan completed on an area of concern in my eye rather than having to wait for another appointment to do that. Just waiting now for specialist to diagnosis. It was a very busy day in this department."

"Very helpful. Would like to have a little more information."

"Doctor needed to give me a referral, and did so very quickly. He himself called me instead of having his nurse or receptionist do it!"

"Very thorough and over all good excellent experience"

"I've already recommended the Dr. The exam was thorough, informative and follow up communication was also impressive. Very pleased with all of the staff I had encountered. Thank you."

"Staff was very nice and the doctor answered my questions well and patiently!"

"I am most grateful to hear that I have an actual condition with one of my eyes, despite now what that could mean for upcoming treatment. This is contrast to not knowing or thinking I was being delusional on my symptoms. The doctor took extra time to explain and answer my questions, which I very much appreciate!"

"Nurse Amanda was pleasant, knowledgeable and helpful! Dr. Arensdorf was also pleasant and knowledgeable! Highly recommend!"

"I could see office was very busy. But dr and nurse gave me unhurried time, respect, and patiently answered my questions. And they were so pleasant and knowledgeable."

"They were great"

"The doctor was very professional and I appreciate the service that I got from him. So he's a 10. Thank you."

"I had forgot to make my annual appointment and I was concerned about my eye. They had a cancellation and got me in quickly and I was very impressed.Dr. Matthew Arensdorff even personally called me after 6pm to let me know that my blood test were great news."

"I respect the courtesy I got and the customer service I got there and I want to thank you for it. I'm happy with how things turned out there. So that's the best I can say. Everything was fine for me."

"Great visit with all the staff"

"I was impressed with the excellent equipment used for my eye exam by the staff at the clinic, and by Dr. Arensdorff's overview and summary of all of the tests. My only criticism of Medical Associates eye care is the extreme long wait for an appointment to get tested. It is way too long, by many months."

"He listens to what u have to say and gives answer u understand"

"The doctor and staff were very helpful as usual and all my questions were answered satisfactorily!!!"

"They were able to accommodate me at the last minute...I was very appreciative."

"Very thorough."

"The nurse was very patient went why out of her way to help me was very concerned!!"

"Very professional. Efficient but not rushed. Covered everything that needed to be done. Made sure my questions were answered."

"Everyone was courteous helpful and professional"

"No complaints. From check in to check out everything went smooth. I hold Dr. Sleep in high regard & trust him to have my best interest in mind."

"Always great care in Ophthalmology at Medical Associates!!!"

"Every one was helpful friendly and answered my questions"

"Was very happy with my care, everyone was very nice and did a wonderful job. Thank you!"

"Went well"

"I always feel I'm in excellent hands with Medical Associates."

"Very pleased with the new experience! Everyone was professional and organized!"

"Dr. Sleep and every member of his staff were first class in their care and concern. They are all a credit to your medical team. [REDACTED]"

"Professional, both doctor and nurse. Very thorough."

"Yes, everyone I dealt with from the receptionist to the nurses and assistants or whatever the different titles were and doctor, they were all exceptional. They all listened and made clear what they were trying to tell me and I'll be back next year. Thank you. Bye."

"It was great! Merry Christmas"

"Everyone was wonderful"

"The young nurse that brought me to the room was great! She was very friendly and did a nice job explaining what she was testing and letting me know how I did. I wish I had gotten her name. She deserves to be recognized."

"Great care . Appreciate it."

"Very caring staff"

"Routine eye exam went "routine". Only thing is a 15-20 minute wait between the tech's exam before Dr. Arensdorff finally comes in."

"The appointment occurred on time and was very efficient with results being explained to me as they occurred."

"I appreciated the written material I received that was pertinent to my diagnosis. The information was very helpful.r During my eye exam, I asked Dr. Arensdorff to speak more clearly and he quickly adjusted to my request."

"I was real happy with my appointment today. I had a complete eye exam today and it went through very quickly. It was real organized and I got out of there in a very short time. I was happy with my appointment. Thank you."

"Dr. Arensdorff is an excellent doctor, very knowledgeable, kind, and experienced."

"The visit was quick, not much waiting."

"Dr. Arensdorff and his technicians listened well, checked and double checked my concerns."

"My doctor is just awesome."

"Exceptional staff!"

"Great"

"I did have to wait 45 minutes while my eyes were dilating and I even got in to my appt early due to my husbands appt being canceled as soon as we go there. Oh well I know things come up but I did think they forgot about me in the room"

"I just found it odd that he came in sat down didn't acknowledge who he was or say good morning to me. My main concern after the visit after he just checked, he did not do a visual exam. I did call back. I've talked to the receptionist and she informed me that they only check your vision every two years. I just find that odd if I'm paying for an eye exam. I would prefer to have a visual exam done at the same time. Just my thoughts. Thank you"

"Fast and easy"

"It was same day cataract surgery after procedure visit."

"Great experience Dr Arensdorff treated me like a friend ! Everything went like clockwork!"

"It was a good appointment,everything went well."

"Great experience, professional, knowledgeable and friendly service. Thank you!"

"My history with Medical Assoc Op is long; docs, techs, assistants, and receptionists have come and gone, but the vibe, generous and gentle and professional, has always remained the same. Yesterday's assistant was young and new, but she was personable and so sweetly careful. I worked with two specialty techs, both seasoned and efficient and wonderfully chatty enough to make it a breeze. The dreaded field vision test made sense to me for the first time, at the direction of a calming and really knowledgeable tech who explained how it worked and cheered me on. I loved that she took the time to do that. My doc has the undisputed skill to know what's going on with my eyes and better yet, the quiet easy "people skills" to talk to me about it without freaking me out. He was born to do this; he has the best ears in the business ("look right at my ear"). Yesterday, the Halloween vibe could be felt everywhere and it was delightful. This is a group that presents as a well oiled machine, who actually like each other and understand that good service to patients can also come with a healthy dose of joy and laugher. Kudos to this department. They are spectacular."

"Very good, but had a half-hour wait before I was seen. Waiting room seemed very busy compared to my other doctor visits."

"My visit was great and the provider did everything I needed."

"Very positive experience!"

"I want to give a compliment to the nurse I had for my tests. I think her name was Samantha but not sure. I know it started with an S. She had only worked there for a little over a month. She was such a nice young woman and very knowledgeable. Very friendly also!!"

"I have never been crazy about going to the eye doctor. It always scared me. Dr. Arensdorff made me feel so comfortable. I thoroughly enjoyed my time with him. He was very knowledgeable and I would highly recommend him to anybody."

"Dr. Arensdorff was very thurow and explained every step through a long process today. I was aware of why he ordered each test. He was very comforting through the process and what the next step is."

"This was my first visit with Dr. Arensdorff, since [REDACTED] retired. I feel he could have been a little friendlier, it seemed like he was rushed. First visit, get to know your patient a little bit. Also, he is soft spoken, needs to speak up (my hearing is fine) and he talks quite fast."

"All good. New staff who checked my eye pressure was very pleasant and enthusiastic with her job."

"The kindness and friendliness of the staff is very appreciated."

"I had to wait a good 6 months or more to get an appointment and if I didn't take the appointment in the galena office I would have had to wait longer and the Dr wanted to see me back in 8 weeks to check something in my eye and I thought certainly I could get in in Dubuque for that appointment but when the person called with the date and time that was in Galena and when I asked if I could see him in Dubuque no they said I would have to wait 10-12 weeks to get in if I have to keep making the drive to Galena when I live in Dubuque I may look elsewhere for this care or look for another Dr there"

"Everything went well great nurses great doctor"

"Great guy. His new apprentice did a good job."

"My experience with the optical appointment was very good. I had no problems at all. It was a short wait. Everybody was very friendly. Savannah and Amanda did excellent. They were very friendly. Matthew Arnstorff was very, very friendly and answered all my questions and took his time with me. I would think he would... I wouldn't go anyplace else. Thank you."

"Very thorough exam"

"Everything went very well from beginning to end. Arnsdorf was especially effective in doing his part of the job, and the rest of the staff from beginning to end performed as far as I'm concerned. I'm not a professional doctor, but nevertheless, things went very smoothly. They were clear to me as they explained what was going on and what would be going on, and I'm quite happy."

"Dr. Arensdorff is really a great doctor on all levels ??"

"Everything went well!"

"It all went well. Visioni s very good and no problems after surgery. Thanks to all the staff."

"It was quick but thorough"

"Everyone was so courteous and kind. They answered any questions I had."

"Getting an appointment in the ophthalmology department is about impossible. I needed to reschedule my appointment & couldn't get in for 6 months. This is not ok. Either get more providers or stop recruiting more patients as you obviously don't have the capacity to care for those you currently have."

"Thanks for ur efficiency. The staff was very courteous and helpful and I was out in less than an hr. [REDACTED]"

"The nurse assistant who did the initial exam before Dr. Arensdorff was excellent ... better than all previous assistants!"

"Sat in waiting room for 30 minutes, but otherwise good experience."

"A positive experience"

"This was not my mom's regular doctor but he was in surgery....Dr. A was great with my mom, very kind and compassionate after her surgery. The nurse was awesome as well but she is always great!"