Matthew Arensdorff, OD

"Dr. Arensdorff is really a great doctor on all levels ??"

"Everything went well!"

"It all went well. Visioni s very good and no problems after surgery. Thanks to all the staff."

"It was quick but thorough"

"Everyone was so courteous and kind. They answered any questions I had."

"Getting an appointment in the ophthalmology department is about impossible. I needed to reschedule my appointment & couldn't get in for 6 months. This is not ok. Either get more providers or stop recruiting more patients as you obviously don't have the capacity to care for those you currently have."

"Thanks for ur efficiency. The staff was very courteous and helpful and I was out in less than an hr. [REDACTED]"

"The nurse assistant who did the initial exam before Dr. Arensdorff was excellent ... better than all previous assistants!"

"Sat in waiting room for 30 minutes, but otherwise good experience."

"A positive experience"

"This was not my mom's regular doctor but he was in surgery....Dr. A was great with my mom, very kind and compassionate after her surgery. The nurse was awesome as well but she is always great!"

"The doctor was fine and nurse was great. I was just disappointed that Medical Assoc does not have the correct eye drop for me!! I will not be getting anymore eye dilation done!! It messed up my eyes for 3 days and cost me another 50.00 in bills"

"Was seen ahead of my appointment time! Great. As always the doctor was excellent!!"

"I did the drops to speed up the process to undilate my eyes. It made them very red and I seemed to be more thirsty. No other side effects...my eyes were fully back to normal in a little over 2 hours."

"Love Dr. Arensdorff"

"This visit was completed very efficiently, too."

"Very efficient"

"All staff were personable, courteous and friendly."

"Dr Arensdorff was very helpful and explained & answered my questions.He did not rush me through my appt."

"Very thorough and professional"

"Dr was late for my appt because of an emergency. Staff didn't let me know until 50 min after my scheduled appt. Staff was apologetic and kind, but it was long 50 min wait in exam room, wondering if I was forgotten. Dr also apologized. I understand emergencies- it would have been nice if someone had come to exam room sooner."

"Dr Arensdorff and his staff are always professional, welcoming, and caring. I have confidence in their treatments."

"It was my first time at the office. The nurse was WONDERFUL!!! And the doctor was knowledgeable - and explained things in a way I understood. The whole experience was top notch."

"Was there 30 minutes early for my appointment and didn't get in until 25 minutes after my appointment time."

"Very convenient that I am in very good hands"

"Dr. Arensdorff is a great physician!"

"Thank you"

"All was good."

"Thank you for fine assist."

"Train the receptionists to greet you with "Good morning, I'll be with you in a moment." and not: "I'll be right with you""

"Very professional care. Very satisfied. Will recommend."

"It was a good experience ,with a lot of,infomation about my ,issues ,with my eyes!!"

"Very friendly and professional."

"I went to acute care at 7:20 and they got me in to see Dr Arensdorff at 10:00 to look at my eye. Dr Arensdorff and his nurse were very friendly and helpful."

"The staff and Dr were very helpful and courteous."

"Dr. Arensdorff is truly concerned to help you anyway he can."

"I greatly appreciate Dr. Arensdorff's expertise and his taking time to explain medical conditions to me. His staff was also great."

"The follow-up it's the pharmacy in iow"

"As usual, everyone was very pleasant and approachable allowing me to feel comfortable asking questions. My questions were answered in a way that I could understand."

"Long wait time."

"Post surgery follow-up. Very professional & courteous."

"My eye Dr is the absolute best doctor in the world. Love ?? him"

"Appointment on schedule/listened to my needs"

"everything was very professional..."

"I had an urgent wish to have an analysis of remaining options for the condition of my eyes, and one (Senior Nurse ?) was not only helpful -- she made it happen, and I am indebted to her and all Staff I dealt with ! In addition -- the radiant soul (Heidi) -- provided me with concrete information to prevent my losing all of my Medical Associates Physicians because I have been approved for Medicaid. Fourth of July rockets are an appropriate reaction to the hope I can now entertain -- and to the Help I received yesterday. Thank You !"

"Dr. Arensdorff and his staff are always so very kind and courteous. Always a pleasant experience coming to my eye doctor!"

"All of the staff and doctors are very courteous professional and knowledgeable"

"Check in online is a great tool, it is easy to do and fast. This was my first appointment with a new eye care provider. The nurse and doctor were very friendly and professional. Overall I would rate the appointment very satisfactory."

"Treated very kindly by everyone!!"

"A weekend development led to the need to be checked. I appreciate the staff's caring response and the help I received."

"Great ?"

"I just want to say that Dr. Arensdorff was very good, once again. He listens to everything that I say, answers all of my questions, brings up my previous medical history, and ensures me that everything is still looking good for that. I might have given the office desk girls higher of a rating than and what they deserved. I think everything with my experience is perfect, with the exception sometimes they are too busy or too chatty to check me in. But right when I get back there in the room, the nurses are always wonderful. Dr. Arensdorff is wonderful. And you can tell that he really cares. So just wanted to leave that feedback. He is wonderful."

"Was well done"

"Fast, efficient, courteous."

"Great experience. My appointment went very quickly"

"Had to cancel earlier appt. due to respiratory infection. Got in the next month but otherwise would have been 8 months. Had a timely checkup and all were so friendly"

"The experience was very positive. The Staff should passion and professionalism"

"They made me feel very comfortable."

"GREAT SERVICE"

"I feel very time I go they want you to try something new. Also I need a new prescription but the staff member was interested in helping me find a pair glasses. This is the 2nd time this has happened and also I have heard others that this has happened to."

"I was charged for contact fitting. He looked at the ones I had in. Did not do a contact exam."

"Excellent in all aspects"

"I was treated with respect, kindess, and attentiveness to all I had to say! I appreciate the interest in my health shown to me throughout my visit!"

"Dr was great and the girl doing some of the testing was great. I was not too impressed with the gentleman that works or your glasses as his pants he was wearing were hanging way below his waist. There was no receptionist working there."

"They were able to work me into a full schedule due to my sudden changes. The nurse was thorough and entertaining. The Doctor gave me a very good exam. Then explained very clearly what was going on. They really put me at ease in a stressful situation. Outstanding! Thank you"

"very though exam explained everything very well"

"All went well!"

"#1 great team. reminds me of [REDACTED]. my nurse was with [REDACTED]. nice people. very nice. Great to be with a team."

"From the person helping me to figure out were to go all the way to the doctor were very warm and friendly my experience was a 10+ give them all a raise"

"Everyone was very nice and helpful."

"Overall it was great. While (In hindsight) I do think I was informed of this fact, I was initially a bit confused, to say the least, by the employees who checked me needing additional information on my insurance when I had completed the online check-in process in hopes of expediting this. That is my only negative remark and it seemed more pressing to me because I was in a rush. Overall, the entire team was courteous and readily and robustly answered my questions. Thanks"

"Great job"

"Great experience and vision is awesome!!!"

"I hate the tests, but the ladies giving them were very supportive"

"I have gone to this provider for many years for my eye exams and glasses but saw a contact specialist for my contact lenses. Ever since MAW eliminated the contact specialists and my opthalmologist took over care, I have had issues. That's all I will say."

"Doctor Sleep and his staff/others are very nice to me and that made me comfortable. They are very experienced professionals. I admired them deeply. Thank you, everyone!!"

"Great."

"Amanda was so caring and gentle with me! She walked me through my fears of having the eye machine coming towards my eyes. She kept things calm and I was appreciative of this because it is so difficult for me to go through. I even took some anxiety medication, and still was very anxious. Dr. Arensdorff was the same way, very calm and patient. Talked to me in a way that was so understanding and explained what he was doing and what would happen next. I am so grateful for this team!!! By the time I left, I had even survived an ultrasound and I am so sorry I forgot her name, I think it was Brenda! I used to work calmly and patiently with some clients and I know exactly what it takes to be that support person and work them through difficult challenges. So thank you for giving me this exceptional care and support!"

"Everyone was courteous, caring and very knowledgeable."

"Dr. Arensdorff and his staff were very friendly and courteous and very knowledgeable."

"Yes, I was very pleased with the appointment. However, I'm still waiting on a call back from [REDACTED] for my prescription. And I understand it takes some time to do this. So, but anyway, I'm just letting you know I'm still waiting for a prescription from [REDACTED]. And they were most helpful. And they let me know that it's not going to happen right away. But I'm just letting you know I'm still - haven't received any word from [REDACTED] for my prescription for my eyes. Thank you."

"All of the people were wonderful--kind and friendly and on time without a lot of waiting for the next person for tests, etc. Scheduling was excellent. We are new to MA insurance, so this was our first experience and it all went well. Thank you!"

"Good yearly checkup and friendly staff,"

"Quick, convenient, and professional assessment on just completed cataract surgery. Saved an additional appointment needing to be made."

"All my questions were answered. It was a great experience and I don't have to go back until next year!"

"Checking in went quickly, and I was called back within a few minutes. The took the time to tell me and explain what she was doing. All over great experience"

"He is very nice and was reassuring things were ok"

"Dr. Arensdorff explained my eye conditions. He showed and explained testing results and made me feel comfortable, confident, and hopeful about my eyesight for the future."

"I welcomed the time and attention given a through exam."

"I had something in my eye and arrived at my appointment 1.5 hours early on account of the pain. It would have been nice if they could have seen me earlier. However, I was seen promptly at my appointment time."

"I waited a half hour after initially being taken into the exam room and the initial exam before the optometrist came in. No one came to say what was happening or to check on me. I have never had an eye exam that lasted over 2 hours like this did. I did not feel some of the conversation between the receptionist and another person in the front office was inappropriate in front of a patient."

"My appointment was at 1110. While I was seen by the nurse right away for the initial exam, I waited for OVER 30 min to finally be seen by Dr Arensdorff. Then after his exam and he put the eye drops in, I waited again for at least another 20-25 min. I realize you need some time for the dilation to work but an eye appt from start to finish should take close to 2 hours, that is ridiculous."

"We are very, very well satisfied. Thank you."

"Everyone was so kind , and made sure I knew exactly what was happening."

"Very helpful and helpful. ."

"It was thorough and informative."

"Had a very good experience with the appointments."

"Nurse Deb took care after the appointment for an eye shot. Also she found a doctor to review my condition after hours."

"I had an eye issue and they worked me in quickly after I called. I was very grateful."

"Very kind & considerate."

"Great experience in this department. Everyone kind, friendly, & very professional!"

"Everyone was Professional and also warm and friendly. I would recommend your services. [REDACTED]"

"I was completely terrified. But, the staff (esp. the nurses) put me at ease, explained procedures, kept me calm. GREAT STAFF!"

"Dr. Arensdorff stood outside the exam room and chatted with some woman for ten minutes while I was waiting for him. I stuck my head out the door to ask if he had forgotten about me and he said he was just finishing up some notes. I could not make out the conversation that he was having with the woman."

"I did not realize that my eyes would be dilated and I had never had that done before. While the staff said I would be able to drive myself, I would have preferred to be told about the dilation before the appointment so I could have planned for a ride and not to go back to work after since I couldn't read for the rest of the day. In a nutshell, it would be good to tell people that their eyes will be dilated when they make the appointment and provide context for what that means for their ability to work and safely drive the rest of the day."

"It's always a pleasant visit."

"I was a little nervous. They made me comfortable."

"Dr. Arensdorff and his nurses were very thorough. I was very happy with my visit and I would definitely recommend them to anyone who asks for a doctor. Thank you."

"The service was excellent and curious they were very good with information on what to do"

"Dr. Arensdorff is thorough and knowledgeable. Very trustworthy."

"I was very pleased with my cataract surgery with Dr. Sleep, and his team, and with the check-up that I had afterwards at the orthopedic clinic. Thank you very much. Goodbye."

"Thank you."

"The staff is always upbeat, courteous and caring. Unfortunately, the length of time to have annual checkup completed seems to be longer than necessary with fairly long spans of time just sitting and waiting. The checkup appointment was scheduled for 1:30 and we did not get done until 3:20, almost 2 hours. My mother (the patient) is 92 years old and an appointment of that length after having to be driven 60 miles to get there is very difficult."

"It was exceptionally great. One of the best and most through eye exams I ever had. I was very pleased."

"There was some confusion at first about where the appointment was going to be at so it was necessary to reschedule. I wasn't notified ahead of time that I was going to be dilated so that would have been nice to know as well. Overall the experience was good other than that."

"I actually had 2 "nurses", one being a trainee! Both were very helpful, patient and knowledgable!!!"

"Courtesy and explaining the results of the exam are Greatly appreciated!!"

"Dr Arensdorff and nurse were awesome. Both calmed my fears down. Recommend to anyone!!"

"Had to wait and wait to be seen. Had to wait at least 30 minutes. Then when the Doctor came in, it only took less than 10 minute. Have had this experience before where you wait and wait."

"Dr was very thorough and informative during exam. Appreciate how caring and professional he was."

"Dr. Arensdorff is the best. He always listens to my concerns and makes sure that I have no other questions."

"Dr. Arensdorf and Amanda were both very professional and helpful in teaching me about my eye health!"

"Field tech is kind knowledgeable person. Dr A always listens to me and answers my questions. I literally trust him with my eyesight"

"Dr. ARENSDORFF was friendly and thorough. A pleasure. His tech who checked my vision seemed very unsure. The woman who was to take pictures of my eyes to check for the Progression of my condition, kept me waiting in the exam room for 40 minutes. Non- apologetic."

"Superb care. Wonderful doctor."

"Very pleasant morning and information about my visit was on point."

"Dr. Arensdorff and his team do a wonderful job. I very much appreciate their expertise and kindness."

"I was VERY impressed that the doctor reviewed my chart again after I left, and then called me with information he found which he had not seen when he viewed the tests originally and shared with me. (and of course it was after the clinic closed, and he could have just gone home)"

"Very efficient. Courteous, and answered questions to my satisfaction."

"I have always been treated with courteous and professional personnel"

"Very professional and friendly."

"He always listens and answers all my questions. I understand what is happening to my eye."

"Dr Arensdorff was very reassuring about my concerns and addressed them all."

"[REDACTED]. I particularly enjoyed my experience at [REDACTED] ... they were up front and let me know how little change had actually occurred in my vision. This experience has taught me to carry my paperwork from previous visits because I cannot rely on my doctor to be direct when I ask my question regarding whether the new prescription would be "reading glasses." I learned to trust the fact my vision is not very blurry nor do I get headaches. Although, I will be okay with getting new glasses ... they will be a better fit because I learned from my first experience with frames. Otherwise, the doctor's "bedside manner" is quite exemplary. The nurse is fantastic!! (Hmmm ... the other time I was given a survey was when the doctor had a trainee. Related?? Or not.)"

"Check in was easy and everyone was courteous and helpful."

"Knowledgeable, kind & caring provider."

"Even though the lobby was nearly filled, I was called in approximately on time. I mentioned a new concern, and several tests were scheduled and completed during my visit. Appreciate the concern for my issue."

"Very thorough"

"Would have preferred [REDACTED] but he was not available ,"

"about 20 min. late to be called and then approx 30 min. waiting forDr. Arensdorff after being dilated."

"I was extremely happy with my visit with Dr. Arensdorff. He was thorough. I thought I was in competent, very competent hands. He did a great job and I am definitely going to see him again next year. Thank you."

"Love going to Dr. Arensdorff and his staff."

"He took the time to go through problems I was having with my eyes, with my contacts, glasses, and family history and concerns about that, concerns with some issues. And he took the time to answer all of those and make sure I was good. Thank you."

"Appointment was very timely. Provider was very cordial."

"Excellent Doctor."

"Doctor was very thorough and ordered tests that were needed. He explained everything very thoroughly. I felt very good about the visit."

"Great service"

"Everyone was very helpful, courteous and polite."

"it was a good experience"

"It was a great experience from checking to x-ray viewing. The medical advice going forward is applicable."