Heidi Townsend, MD

"Everyone was professional and extremely friendly. It was a great experience under the circumstances. I would highly recommend their services to anyone needing care."

"Well taken care of was very pleased with everyone. Thanks"

"It was an acute care visit but still feel like my visit was rushed. Went into the appointment curious if I had strep or some other type of disease, especially since I'm constantly exposed to this kind of stuff from working in a hospital. But the doctor came in for 2 minutes and sent me on my way. Not explaining why she thought what my diagnosis was"

"Everyone was kind and caring."

"The doctor offered advice and prescribed meds that seems to help. I appreciate thT"

"This was my first time at the Acute Care Center and I got taken pretty much right in and a quick amount of time they had me meet with the doctor and went over the results. The doctor was wonderful and the instructions were great it was very much a very positive experience so I wouldn't hesitate to go back if needed again!!"

"I am grateful I am able to come to acute care and receive help so quickly,."

"Busy, busy, busy. Half hour to 45minute wait to get the okay from the Dr. to just give a urine test because it was a UTI. Why not send me straight to give the sample and then follow up with Dr.? would have taken half the time."

"I couldn't be happier!"

"After assessing me it was determined that I would need some fluid and I was wheeled over to the ER."

"Dr Townsend did a fantastic job listening to my ear concerns and got me a needed antibiotic. I appreciate her professionalism and kindness."

"ON a weekend it was so helpful to have this service. With an upcoming surgery, I needed a covid test. It was positive and the follow through of the staff was excellent."

"I thought the care was very well provided. They seemed to care very much."

"service was super thank you"

"This is the third time that doctors missed my allergies. Reason being, it gets cut off at the bottom of the page. This should be addressed EMEDIATLY"

"Quick in and out"

"DR. TOWNSEND WAS VERY UNSTANDERSTANDING ABOUT WHAT I WAS GOING THROUGH AND WHAT I HAVE BEEN THROUGH. SHE WAS VERY THOROUGH AND CARING. I HIGHLY RECOMMEND HER AND HER NURSE, WHO WAS SO VERY.HELPFUL AND RESPECTABLE TO ME AND MY HUSBAND. 10 STARS TO THE BOTH OF THEM AND THE CHECK IN DESK, TOO."

"Hey, the doctors just leaving feedback. The doctor that saw me, I think her name was Heidi Townsend, did a phenomenal job. I was pretty uncomfortable. I had strep throat and she did a really good job of diagnosing it. seemed very compassionate. A lot of times the doctors feel cold. she even, when she left to go run the test, she even turned the lights off for me and extended the the chair so I could sit there with my legs up. And yeah, I just really appreciated that. A lot of times doctors just come across cold and calculate it a little bit. So it felt good to have a little bit of compassion when I was not feeling the best."

"Dr. Townsend was very thorough and explained everything well. Very happy with my visit and I left with a definite plan going forward."

"I'm glad they were open open on weekends"

"I was visiting from out of state and thankful I could get help as quick as I did."

"When I arrived at the clinic, I checked in very quickly and sat down. It was only about 2 to 3 minutes and I was called to get up to go back to a room already. The nurse was so polite and listened to every word I said. She was very caring. Then Dr. Townsend came in to talk to me. She was extremely kind, very caring, and listen to everything I had to tell her. She treated me exactly how I wanted to be treated and I very much enjoyed my visit to the clinic. She prescribed me medication that is already working within 24 hours of me being there. she's wonderful and I hope she is there for a long time as I would definitely trust my healthcare to her."

"Wonder care in a timely manner on a Sunday afternoon."

"It was very good!"

"The Care Center was very busy that morning. Dr did her best in explaining. Wish she would have told me more about the prescription she prescribed."

"Excellent."

"Thank you"

"Unsure as to what was causing but tried to resolve issue with antibiotics but unfortunately it hasn't helped"

"Keep up the good work it's worthwhile going to see you at acute care"

"Very good service , treated very well ,"

"Was seen very fast gave a diagnosis very fast and move me to the ER for further evaluation"

"Although the staff was very nice and listened, I was given someone else's medication and had an extreme anxiety attack because of it. And im not sure I would go back to use the Acute Care because of it."

"Professional care, friendly, couldn't say enough good things about the people in acute care. ?"

"I had extremely fast service"

"You have wonderful kind staff at your Acute Care!"

"I appreciate the help"

"Dr. Townsend is always shown me to be an outstanding provider. Listen carefully to me, makes a plan and provides me with it. For pity sake, I cannot remember the nurses name, but I've encountered her before she is spunky sweet caring, knowledgeable medical associates needs more nurses like her!!!"

"All the staff in the different departments I encountered where friendly and polite. They have compassion knowing you are sick and irritable, but keep you uplifted. I am fortunate I do not fall ill frequently, but knowing I can go in to wonderful service makes it easier."

"Heidi Townsend was very friendly, thorough and informative. She explained things well so I understood what had been found, and what my next steps were."

"Having acute care open on the weekends is so important. I would have been miserable if I'd had to wait until Monday"

"The lab department was aweful, long wait and no one coming or going in or out."

"I am going through breast cancer treatment & injured my toe. Due to some immunity suppression from my meds, I wanted to be seen to get ahead of any infection that could set in. I had minimal wait time at Acute Care on a Sunday morning. The employee at the registration desk was delightful! My nurse was kind & created small talk that was pertinent to me. Dr Townsend treated me with respect & dignity & did not downplay my injury. If I wasn't taking the meds I'm taking, I never would have gone in so I appreciated that she understood my concern & prescribed an antibiotic prophylactically."

"It was excellent"

"I did not receive any written home care instructions for my eye infection."

"My experience was nothing short of excellent. Thank you"

"Medical associates has Quality People who cares and Gives Quality Work. Excellent Customer Service Thank you ?"

"I was expecting a longer wait going to Acute, but they were very efficient and I was through my exam, ekg, chest xray and labs very quickly. Every department was friendly, courteous and explained each process well."

"Was seen promptly and receptionist, nurse, doctor, xray tech were very polite. Dr. Townsend told me that she did not see break or fracture. So she had nurse wrap my hand and said she would let me know if radiologist saw something on xray. This way did not have to wait in acute care for hour or so. The nurse called me later at home and filled me in on what radiologist said no breakage. Lot of arthritis. Appreciate all acute care staff and other employees. Thank you"

"When I got there it was not busy. Within minutes there was giant line. I really would like receptionists to get a shout out for how professional and great they handled that situation!"

"Great team nurse & dr."

"I felt the Dr listened to my concerns and very understanding. First time visit if needed medical treatment would go there again. Thank you all!!"

"I was told they would let me know the results of my X-ray when it was done. I had to call the next day and ask."

"Yes, my doctor was very thorough and very courteous and I really appreciate it. Thank you."

"She was compassionate, she was caring, she was knowledgeable, she explained everything carefully and I recommend her highly. Thank you very much."

"Very timely, professional, courteous, helpful, nice job all the way around. Keep up the good work. Thank you."

"Nurses were very helpful and sympathetic"

"I appreciated the fact that you had enough staff on to get me in within a few minutes. I appreciate the fact that the nurse and doctor had a good sense of humor and that they had concern with my concern. And I appreciate that they were able to get it taken care of and send me out the door happy."

"Answered my questions. On time."

"Quick and easy"

"Was very well assisted with my medical needs. Everyone was very professional from start to finish. Thanks!"

"Best medical treatment!!"

"Dr Townsend was very personable and helpful. She told me I would get a call on Monday for an appointment with podiatry. They did call early Monday and scheduled an appointment for me"

"So happy to have Dr.Townsend did get relief from the prescriptions for the awful pain. Thank you again."

"Concerned and caring staff."

"Dr Townsend did not write down a treatment for me before I left. Recommended two hydrocortisone and nyostatin verbally. Went to pharmacy and the pharmacist was confused about why I thought nyostatin was over the counter and suggested I contact acute care for a prescription. Thus resulted in two trips. The nurse that called me with my final lab results cut me off and wouldn't let me ask follow-up questions."

"Would like to see providers offering some nutritional suggestions/guidance, along with their med prescription. I know what to eat & what to avoid with thrush, but most people do not."

"I loved the Dr!!"

"I was worried and anxious and I was put at ease right away. Thank you."

"So easy and everyone was incredibly awesome!"

"Always good. A short-term solution to my current health issue was provided, so I'm hoping that my primary health-care physician (at MA) will have something to add and that a long-term prognosis will be be forthcoming--not just a description of what ails me."

"She was very through."

"Very helpful"

"I was so impressed w/Dr Townshend. She was very thorough, thought things thru, did not rush (even though it was late Saturday afternoon and closing time not that far off!). She just really listened."

"Great job all the way around. Thank you!"

"Lab done was done very prefessionally too"

"Was treated very well by urgent care staff, lab and pharmacy staff"

"like Medical Associates I would have any of my friends go there and I would refer them because you guys are the best ever and you helped my mom with her cancer so like you guys are number one like I would pick you guys over Finley."

"Okay, as my condition was very"

"I felt well taken care"

"Dr Townsend was very good about following up with an appointment with ENT. If they didn't contact me on Tuesday. May 27, she wanted me to contact her."

"Dr. Townsend is wonderful!! Listens, explains as needed."

"Overall the experience was fine, definitely not as good as my last experience. I felt rushed and kind of like a burden but the staff were all nice enough. I ended up having to go to my GP anyway and she seemed much more concerned/willing to do more to assist me. I came in for swallowing problems that came on rather quickly and was only given a strep test. When I saw my GP today, she was very concerned and got me follow up appointments with the appropriate professionals. Kind of disappointed at how hit-and-miss the care in the Urgent Care department can be - sometimes the doctors are fantastic and other times not so much."

"My issue was discovered quickly and treatment was started quickly. Everyone did a great job for me. Thank You!!!!"

"It was the absolute quickest and most amazing ER or urgent care visit that I have ever been a part of. It went through smoothly. My daughter was treated with care and it was awesome. I was in and out with my prescription from the pharmacy upstairs at Medical Associates. In 24 minutes I was shocked. Yeah, thank you."

"I was very impressed on how fast I got in and out, period, and the quality of the care and prescription that I needed and to get right away."

"It was great"

"Front desk young girl was doing something and didn't acknowledge I was there until the older lady was about to help me after helping someone else. It wasn't professional on the younger blonde girls part. She just needs a bit more training. Other than that she was pleasant and expedient once she started the process."

"great treatment"

"Nothing, everything was excellent!"

"I appreciate the quick care I received."

"Everyone was very friendly and Dr. Townsend was awesome."

"The doctor told me a referral would be made to orthopedics and they would call me but they never did."

"Dr, Townsend was awesome"

"Excellent, Acute Care wasn't busy when I got there, so was in and out in about 15 min."

"Not able to be treated there. Word on street is go there they take you to the ed and that is what happened."

"This doctor and the nurses were absolutely excellent. It's the best that I have ever had at that medical associate. Thank you."

"Realizing the vernacular is unusual....still....You guys ROCK"

"Outstanding visit/model care; Warmly greeted, efficient and timely nurse interview, prompt doc (Heidi Townsend) visit (listened carefully, complete physical exam consistent with complaint, prompt diagnosis and prescription sent to pharmacy)!"

"Dr. Townsend is FANTASTIC!!!!"

"Dr Townsend was great. She listened and explained everything. Meds worked well. Next morning felt so much better. Could breath and cough without pain"

"I felt everyone was professional and I received great care"

"It would be a lot nicer if I didn't have to get told that the earliest ophthalmology can see me for a giant aching stye on my eye was 2 months out. June 16th 2025 is their earliest availability and that seems unacceptable considering the circumstance."

"The doctor was so nice and understanding!"

"Wonderfully nurses n I had a great Dr. Very well pleased!!"

"Dr. Townsend is a treasure. The sweetest human ever. I trust her AND she is kind. Best combo. Nicole RN was helpful, kind and prompt. Thank you for the quick visit."

"When I arrived, the waiting room was only two people. I got in fast and out in about 30 minutes and was treated well. Thank you."

"Dr. Townsend was great! I appreciated her care."

"Dr. Townsend is GREAT!!!!"

"Dr Townsend is a gracious, and wonderful physician and person. Thank you for your care!!"

"Dr. Townsend and her nurse were great."

"Fast and Great experience"

"Dr Townsend was amazing and caring and very accommodating."

"I got in right away and back out. Just the way I like it."

"Super friendly and compassionate. Really like her."

"It's the fastest I have ever been seen in an acute care clinic"

"I came in with left side stomach pain and had an assumption it was a kidney stone. I was sent to labs and X-ray and the doctor said my bloodwork looked normal and I had no blood in my urine. I ended up in the ER where they read the results and said I did have blood in my urine and then had to get a CT scan and they were able to see the kidney stone."

"Dr.Townsend was amazing as usual. I've tried several physicians and keep going back to acute care to see the great doctors there. I also appreciated the fact that someone in management has the courage and brains to say it's up to the patient and staff to determine if they want to wear a mask or not, very refreshing to be able to breath! Thank you Medical Associates. I hope I won't need you, but if I do, I'll be back!"

"Heather Townsend was incredibly empathetic and caring during her visit with me. She took her time and I felt she really cared."

"Every thing was fine"

"I was in and out in under 30 minutes. All staff from check in, to nurse, to doctor were extremely kind and professional."

"I went in for an earache, doctor and nurses were great. It would be wonderful if you could find a way to cut costs so healthcare didn't continue to climb to unaffordable levels. Maybe cutting administrative positions of the people who feel the need to put together surveys about how my earache appointment went."

"All was great, Thank you!"

"Everything went as smoothly and quickly as possible. Everyone was mission focused, proficient and friendly. Whomever runs Acute Care deservers a high five. Thankyou [REDACTED]"

"Dr. Townsend was extremely helpful with information and treatment for an ongoing painful condition I have. I truly appreciate her compassion and ability to explain conditions and give helpful suggestions."

"Dr. Was very thorough. Did appropriate tests . Had read my chart and knew of my medical diagnosis."

"Thank you all the staff there!"

"Very excellent staffing. All worked well together. I had a good experience on the 4th."

"Heidi is wonderful. She really cares and wants to do a great job. She asks important and thoughtful questions and even helped figure out previous allergies and medication history. Few other prescribers care as much as she does. She is such a delight"

"I was told I'd have an option for medication when results came in but was never offered"

"Dr. Townsend was wonderful. Very thorough and caring. Even though we didn't find out why I was in pain, she respected that I was ill, and ordered tests to rule out other concerns. I trusted her completely. The lad and X-ray technician as well as the nurses were all very kind and professional."

"I came in suspecting I had strep throat and that was confirmed with throat culture test. However, Influenza A has been prevalent in the area and nothing was mentioned about it to me which is surprising considering the symptoms are very similar. Did not return to work immediately but if I had, and if I did have influenza A, I question whether I would I have been contagious to my co-workers? I think this should have been something discussed with me at the office visit."

"I was very happy and impressed with the Doctor, nurse, admitting staff, and facility."

"Heidi Townsend was perfect.gave me what I needed,listened to me , excellent I didn't have to wait."

"I had influenza a. They were able to get me in as quickly as possible even though they were busy. I was seen diagnosed through testing. They called me after testing was complete and called in a prescription. Overall good experience even though I hate hospitals."

"All the staff, nurses, and doctor were very kind and efficient."

"Thank you Heidi."

"In the past year, I have had a medical issue where I could not get in to see my primary doctor, I have gone to acute card and received prompt treatment if possible or they got me an appointment with the right doctor. Last week it was influenza A, I'm so happy I went and got the right treatment so quickly. They are great."

"I appreciated that the clinic was open late in a Friday night!"

"Customer service was fantastic"

"Knowledgeable. Kind. Courteous. Down to earth. Practical. Excellent suggestions. Assessment thorough and astute. Good natured and very easy to talk to. No rushing. Calm and caring. Happy personable people are contagious. Felt weight lifted off my shoulders when time to leave. Awesome. Trustworthy. Thank you for employing her."

"I was seen straight away and had everything provided for me by the time I left, and all within just over an hour. It was a wonderful care team!"

"Not busy, was seen very soon after arrival."

"Wait time was actually very short. Dr. Townsend was kind, knowledgeable and efficient. She explained what she was doing and what my next steps were."

"Overall Good Experience."

"I love Dr. Townsend. She is a GREAT listener and so very compassionate! I trust her implicitly."

"Dr. Heidi is the best at cute care. She didn't really know my history but she went and looked it up before she prescribed meds. So thank her for that."

"Treated with respect and kindness. Even though Urgent Care was crowded, we were all seen in a timely manner. Dr. Townsend and PA Sarah were excellent. [REDACTED]"

"Excellent care."

"Good treatment"

"Appreciate the courtesy, respect and professionalism. Thanks."

"It was a very crowded waiting room, but I think my wait time was low."

"My needs were taken care of in a great way. Thanks."

"Every employee was exceptionally professional and kind"

"Dr Townsend is great!"

"Dr Heidi Townsend is a excellent physician everyone was great I received great care Thank you [REDACTED]"

"I have come to this office before about a year ago and it was great. This visit was efficient but I left still in pain being told your likely constipated/ gas or you have a broken a rib. "IF" you broke a rib we cannot do anything. I explained i have dealt with stomach issues all my life and it is not my stomach causing the pain. I have made an appt to see another Dr. I had explained I have had the pain for several weeks. Anyway not the best."

"Heidi Townsend was fantastic!! She was very thorough, helpful and a pleasure to work with. I really enjoyed her."

"Bedside manner was 100% from everyone Even the cleaning lady. She had her cart all decorated for Christmas. I thought that was pretty neat"

"I was and am very happy with all staff members. I was given prescriptions for walking pneumonia and in a few days I could tell the difference. Thank you Dr Heidi"

"I would highly recommend Dr. Townsend to anyone! Thanks for great care and for seeing my daughter in such a timely manner."

"Some of these questions were not applicable for my visit to Acute Care yesterday. It was a busy place and I think everyone did their jobs well. I was in and out in a decent amount of time and I am very happy with the visit. They called in my prescription quickly and everything moved along. They also called me in a couple hours with results as promised."

"I had an almost hour wait in acute care. There was only 1 patient ahead of me. I don't think there were any providers in acute care for 45 minutes or so."

"Got in quick, did not have to fill out a bunch of paperwork, overall very happy with the service. May change my mind when I get the bill - if it's reasonable I'll start using this clinic more"

"Very friendly, compassionate and kind. All went well."

"I loved that the doctor (Dr. Townsend?) was honest and gave me the transparency needed to make an informed decision. The nurse (Melissa?) was also amazing at finding information and helping me discern future options. Very grateful for the visit."

"I felt Dr. Townsend was very helpful, very knowledgeable, and very caring. And she instructed me what to do and what was wrong with me. That's all."

"I was treated inappropriately on Tuesday by my original providers at [REDACTED]. Wednesday They refused to see me again. Thursday, but they refused to see me again. I decided to try medical Associates. I am so pleased and so happy with the treatment and care that I got at acute care. I would like to find new providers over there please and move my business over there if that's possible please contact me. Thank you."