Gretchen Hong, DNP

"Great results is always a good thing!"

"I love Gretchen she is very personable and has time to talk with you."

"Everything was great except for waiting so long to get an appointment."

"She is always very nice and patient. She also covered lots of things. She is very professional. I Will be contacting back about blood work though. I don't believe it's her fault but more a fault with the system. I get a notification about all my appointments by text and email before hand but never about getting your blood drawn a week before your appointment. When your appointment is a year away, without notification it's about impossible to remember to get your bloodwork done a week before your appointment."

"She is very caring and listens to you. I'm so glad I have her. I think it has been 5 or 6 years she has been my doctor."

"Gretchen is through but efficient. I feel comfortable by her bedside manor and with her clinical decision making."

"The visit went great. Made the appointment in Jan and the soonest I could get an appointment was May."

"Gretchen Hong continues to be a very caring provider, as was the nurse who completed my appointment intake. They listen without judgement and offer genuine support. I am someone who has trouble prioritizing myself and I often avoid doctors appointments however Gretchen Hong makes me feel comfortable and I am able to follow through with my appointments with her."

"Love my provider and her staff"

"Gretchen Hong is very nice, and was helpful. I am looking forward to working with her in the future."

"All good"

"Gretchen Hong always takes the time to listen and check out all avenues for answers to my questions and specific situations."

"We loved Gretchen Hong - so thoughtful and professional."

"First time visit...very happy with her"

"Gretchen is the best!! I had to change doctors due to insurance. That's always daunting, but I landed in the right place!"

"Listen to my concerns and questions without pushing. Respected my opinion."

"Dr Hong is a wonderful person. She is so informative and caring. I have complete trust in her."

"Gretchen really listens and I feel heard. She responds compassionately. I don't feel rushed or silly for bringing things up."

"The student under Dr. Hong was super sweet and it seems like she'll be a great care provider in the future!"

"Provider was thorough and caring."

"The provider and medical student were amazing."

"Gretchen was so helpful. Gave me some very good information"

"The registration staff could be more friendly. Half the time thay don't even look up at you."

"Dr.Aston was extremely helpful and was able to give me information that I was not aware of. Thank you."

"Gretchen is wonderful. She is always attentive and listens to what I have to say, ask, describe, whatever. And she answers everything thoroughly and makes sure I understand before I leave the office."

"Yesterday at my appt. Provider did not show/display her usual good listening and friendly self to provide me a positive medical service. I was disappointed when I left her office. Also, I was disappointed this morning when I received portal email about blood-work results from yesterday after my appointment."

"Always very professional and takes the time to address my questions."

"My provider referred me to orthopedics. I was in quite a bit of pain but could not get an appt for over a month. I found another clinic to go to and had an appt in 3 days. They helped me with my pain and treatment. Orthopedics at Medical Associates needs a better manager. A person should not have to wait for over a month to get an appt"

"My provider brought a residency/practicum student into the appointment with her and thanked me for allowing the student to join us. I was never directly asked if I was comfortable with an unfamiliar student taking part. While I did not end up being bothered by the student's presence, I imagine there are patients who would be very uncomfortable with this "surprise" and might have trouble communicating their wishes if they preferred a student not be present (especially younger patients and ESL patients). I appreciate the need for student medical providers to take part in routine exams--however, I would have appreciated actually being asked or better informed ahead of time (if there was language about this in the intake paperwork, it did not stand out to me). In short, my visit was fine, but I am concerned that the circumstances could have been a serious problem for someone more anxious or less outspoken than me."

"Gretchen Hong is a wonderful NP always takes time to listen never makes you feel you are wasting her time. I cannot say enough good things about Riley (nurse) as well. You know both her & Gretchen do everything to make you comfortable."

"Yes, I had a really great experience for my appointment with Gretchen Hong. The nurse was very great. Her name is Riley [REDACTED] She was amazing, very thorough, and then the nurse practitioner, Gretchen, was also very thorough. I really appreciated their help. They were wonderful. Thanks."

"Gretchen is an exceptional provider - very knowledgeable, kind & caring, plus LISTENS to you!"

"Gretchen really listens and understands without judgement"

"Great experience"

"I feel really comfortable with Riley and Gretchen. They're quite the dynamic duo and I plan on continuing to see Gretchen as long as she's working in Dubuque."

"all went well"

"Gretchen is warm and compasstionate. She is also though and listens to your concerns. I would and have recommanded her anyone looking for good health care."

"For the first time since I moved to Dubuque and have seen a couple of different Doctors, Dr. Hong made me feel Seen and Heard. She listened to all my concerns and took immediate action to get me to the Specialist that I have needed to see for some time now. I am Super Grateful to have Gretchen Hong & Medical Associates West as my Providers for all my Medical Needs THANK YOU"

"Dr.Hong is precise and has great bedside manner"

"Gretchen was super personable!"

"Riley and Gretchen are awesome! I got in right away for an acute issue and I am grateful to have Riley and Gretchen for my medical needs."

"Dr Hong & her nurse Riley were good caring attentive listeners. They arranged follow up assessments & treatments efficiently. I am grateful for their service. My only concern was the delayed reporting on my back X-ray. It did not appear on the patient portal either. Riley did report the results later--I'm aware it's the holiday season & I'll assume that was the reason for the delay."

"Gretchen and her nurse are the best!"

"Recently I had questionale experience with two dental surgeons. The weekend followed with an emergency trip to the E.R. rattled my belief and faith in independent practitioners. Having that sturdy Trust and faith in Gretchen Hong's trauma response brings me confidence in her diagnosis and treatment plan. Thank you!"

"It was all good!"

"My provider is amazing and very knowledgeable."

"Amazing and very well deserved thank you Ms.Hong and your team!"

"Gretchen Hong is fantastic - I always feel we are a team, working together for my best healthcare. She listens and respects my input and gives me info so I'm informed about choices. Riley also deserves a shoutout for her thoroughness and support. A great team!"

"The staff at the clinic were very helpful and friendly. However, I was not impressed with the phlebotomist who drew my blood in the lab. She was rude and very rough with me, especially when I told her I have small veins that roll & requested a butterfly needle be used. She tied the tourniquet on so tight that my hand turned completely blue while she was searching for a vein."

"Kind thoughtful super women both Gretchen and Riley"

"I was very happy with my first visit with Gretchen Hong. She is definitely my dr from now on!!!!!!"

"Thank you"

"This was my initial appointment setting up care with a new provider. Everyone was warm and approachable and I even got the sense the nurse was well respected by the doctor which you don't always get. I felt everyone was thorough and listened and took time with me versus rushing me through the visit."

"I love Ms. Gretchen Holmes. That's my favorite doctor since I've been in the gate. She's the only one that listens. She's a very good provider. And she also takes care of all my needs. I love New Gretchen Holmes, [REDACTED]"

"Gretchen always makes me feel like my concerns are as important to her as they are to me. She is thorough. She is kind. I am always pleased with her level of care."

"Dr Gretchen Hong listened to my issues and is helping me resolve them"

"I feel like I ha ve a plan for my health."

"Wonderful"

"I was very impressed with Gretchen's attention to a few health issues I had been dealing with for some time. For the first time in a long time, I feel like I am finally on the road to having these issues addressed and developing a treatment plan going forward. My husband and I switched to Medical Associates after some very frustrating experiences with Grand River after its sale, and we're very glad we made that decision!"

"Owie arms from shots and I didn't get a sticker! Ha Can I suggest valet parking? PLEASE"

"I appreciated that Gretchen listened to my concerns and was able to help set me up with a referral. I wish she would have talked with me a bit more to get to know me, but otherwise, she was very professional and easy to work with."

"Dr. Hong was very helpful and she listened to my concerns and she pressed for more answers. So she's having testing being done and I really enjoyed our visit together."

"Gretchen is wonderful! She explains things very clearly and is very upbeat."

"Both my Husband and I are so happy that we found Dr. Gretchen Hong. We trust her explicitly. She puts us at ease and explains everything concern of ours and hers to us and we know that she truly cares about our current and ongoing healthcare. She never makes us feel as she is rushing through our visits with her. We wish we would have become her patients sooner than we did."

"The nurse Riley and Dr Hong were both exceptional. I felt very comfortable with them and glad I was recommended to them."

"All good, very friendly, professional and efficient."

"Easy appointment check in process with text messages and links to check in"

"Gretchen Hong was extremely attentive and she really listened to my situation and problems that what I was having. I appreciate her very, very much and I appreciate the care that I have been receiving from Medical Associates and MercyOne. Thank you."

"Although there were five receptionist at the check-in counter, it took upwards of five minutes before they were willing to talk to me. This was concerning to me because I was later than usual for my appointment and barely checked in on time."

"This was my first encounter with Dr. Hong and Riley. I was left feeling heard and well cared for. Excellent, thorough explanation of my situation and prompt, concise plan of action. Definite assets for Medical Associates!"

"Gretchen Hong was very thorough and courteous."

"I love having Gretchen Hong as my physician!! She really listens to me and I feel safe with her."

"I was appreciative that Dr. Hong did my physical even though it was our first meeting. When I originally asked for this, the receptionist said that I had to make an appointment to meet her first and schedule a physical after the initial meeting. This was a relief and I was very appreciative. I am also thankful that they switch from Dr. Steffen was smooth and not a problem that I wanted to see a female doctor. Please tell Dr. Steffen thank you for his past care. I am excited to work with Dr. Hong."

"Dr. Hong is the best doctor for me. She doesn't make me feel stupid for asking any questions and she gives answers that make sense. She is kind and takes time to give you her full attention. I would recommend her to anyone!"

"The protocol was for a post ER visit. It was very clear that this is what the provider was focused on-that, and that's it. What precipitated the ER visit was more complex than SI joint instability. I'm 76 and come from a long line of physicians. Yesterday's visit was a disappointment."

"Gretchen is an amazing provider."

"Gretchen is an amazing provider, so glad she is there."

"The Staff is awesome Everyone is up to speed with my needs. I'm so happy with the service so far"