Billy Auer, OD

"I am blessed to have met Dr. Auer and his staff."

"They smile and are courteous!! They Explain things as they go."

"This was my first time seeing Dr. Auer and he was above and beyond what i expected. He took his time to explain everything and to reassure me about changes in my eye. . Very thorough and personable. Staff were very professional and personable. I was very satisfied with my experience"

"I felt my doctor was very thorough and made me aware of a couple issues without overstating any facts"

"Extremely positive except long wait for rescheduling."

"Good experience."

"Unhappy that I was provided with the wrong prescription."

"First visit with Dr Auer. He was very pleasant and nice."

"Dr. Auer answered my questions completely and was very friendly."

"Fast, efficient!"

"First time seeing Dr Auer. Will Go to him for future appointments."

"Everyone was so helpful and friendly.Dr. Auer and his nurse were so patient and knowledgeable.."

"Nice and courteous staff"

"I think the receptionists need to be more friendly, more "appreciative attitide" that we are coming to Med Assoc..... I feel like doctor Aour made up for the unfriendly receptionists. He should not have to be the stand out personality of the visit."

"Very courteous, asked several questions and they were answered for me. All is well. Very good appointment."

"Dr. Auer and staff were kind and respectful."

"Dr. Auer is a very competent and intelligent care provider. This was my first visit, as my new Opthalmologist, and he was both very thorough and pleasant. Good hire by Medical Associates."

"Every one was very nice Thank you very much"

"very capable nurse and Dr."

"Very courteous and professional"

"My experience was very pleasant and helpful to make an intelligent decision!"

"Medical Associates is the best....."

"First visit with Dr Auer. He is an impressive doctor...very personable and professional."

"The check in process is a bit sketchy. Hard to get to where you are supposed to sign. I completely missed the FINAL check in that is sent 30 minutes before the appointment to confirm. Is that necessary? Little too much."

"It went well."

"Everything was great! The nurse and doctor were very caring and compassionate and willing to answer all my questions."

"Everything was wonderful. I was there quite a long time almost 2 hours long."

"He was very polite and concerned and helped me as much as he could."

"Dr. Auer went above and beyond to diagnose my case. He personally contacted me twice. Very satisfied with the care I received."

"Dr. Auer and Gabbie are great!"

"Staff introduced themselves, very professional and friendly. Great job"

"My experience was a good one"

"It was a good experience"

"They were all very nice and goog at their job"

"I was seen in a timely manner and felt the Dr. treated me with respect and seemed thorough."

"Courteous, knowledgeable, professional"

"I had a new ophthalmologist after my previous retired. I was very happy with him."

"Don't change anything"

"Up until now I have always been seen by an ophthalmologist for my vision exams and would always prefer that. Apparently that is not an option at your facility for some reason. To me it seems like adding another layer, and longer delays in arranging care options. Dr. Auer was very good and I have no objection or problem with his care. I just have a problem with not being able to see an ophthalmologist at my check-up."

"Awesome"

"I got some oil based stain in my eye & all at opthamology did a great job in getting me in & examining my issue quickly & with great detail."

"My wife is seeing him"

"Very Pleased with my appointment with Dr. Auer and the staff. Walked through each procedure, including prep and pictures explaining in detail what they were doing and what they were looking to find. I am very pleased with Dr. Auer. Explained everything he was doing and what he was looking for and explaining each step. Dr. Auer will keep me on a 6 month appointments for now and to contact him if I have any issues. I feel very comfortable with Dr. Auer and the ophthalmology department."

"This is my second time seeing Dr Auer. I feel comfortable with him and if I have any questions they are answered timely. Very personable and funny!"

"Everyone was friendly and helpful"

"Dr Auer is a great additional to the eye department!!!"

"Dr Auer was very kind and thorough. As a new patient, he did go through my past records. He listened to me give mymedical history and noted an issue that he wanted to monitor by taking pictures and checking again next year. After viewing the pictures, he called me himself and explained why he wasn't comfortable with what the pictures showed and got me scheduled for further testing the same week. He was very thorough in his phone call as well. Given my history with breast cancer, he said he was going to research the meds I take for it in depth as well as reach out to Dr Engelman to work together on a treatment plan, if needed. I have full confidence in him that he'll get to the root of this issue. Given my health issues I've had over the last year, I feel Dr Auer is going to rise to the top of my most-liked doctors!"

"Very informative and friendly"

"The entire staff was very friendly and efficient. Thank you!"

"Very nice"

"Both the doctor and his helper were extremely wonderful. Extremely helpful and caring about my eyes."

"Totally relaxing environment. Was treated with the utmost respect."

"everyone was so professional and attentive!!!!"

"Everyone was helpful"

"Whole team was wonderful"

"My 1st experience with dr auer.was excellent. His nurse Kelsey is exceptional... Thanks for asking"

"Dr.Auer was very thorough and explained things about my eyes and vision clearly and professionally. I was Very Impressed with the quality of my care!"

"Absolutely wonderful staff, so kind and caring about my vision. Will definitely continue my care with them. Thank you for your professionalism."

"A very positive visit"

"I need to see a specialist but can't get in for 3 months. That seems like a long time for someone's health."

"Yes, my experience was very good. It was very professional and the eye doctor was an excellent doctor."

"Dr Auer was extremely courteous and seemed to genuinely care about me."

"Dr. Auer listens to your concerns and explains clearly about your care. Very friendly."

"Very professional with smiles & courtesy. Kudos."

"Excellent experience at every stop."

"Dr auer was very nice and explained everything very well i was really impressed with him I'm glad I get to have him for my eye physician"

"The nurse was awesome, and the doctor was great too. Both were extremely thoughtful and helpful."

"Dr Baumann worked diligently to solve my vision problem. He tried several options until my vision was was satisfactorily renewed. He is a good listener."

"The nurse and doctor made me feel very comfortable."

"Could not be more pleased with the care and treatment I received! Very happy to continue my care with this Dr and staff!"

"excellent service."

"Provider was very thorough and professional"

"Very good experience"

"Thank you all!"

"Good"

"The people registering me have always been excellent but now that you have that super efficient and easy confirmation and check in systems, I don't interact with them. You didn't ask, but you have a very good phone system as well. I used to mostly get my care from grand river and have been shifting my care to medical associates. Grand river has you on hold forever before you can even talk to an operator. Then they take a message IF the person is there that day. Otherwise you have to call back on a day they're around, and there's never been a guarantee of a return call. I've had to recall many times. Medical Associates lets you call the department you need, leave a number for a call back, and sometimes return the call with the information I need almost immediately. That's how it should be. The new owners of Grand River have only made things worse. I only have 2 doctors that I still see there and I'm planning on changing my care to MA 100% soon. I've seen maybe 10 doctors at MA and only had one I wouldn't see again and another 2 I'm not wild about. Every one else has been excellent, with nurses and other staff just as outstanding. Can't say the same about GR."

"GREAT TEAMTO HAVE!!!!!!!!!!!!!!!!!!!!"

"As always the staff is friendly and professional."

"The only way to get help in a decent amount of time is to go to acute care."

"I very much enjoyed my visit. Staff were kind, courteous and thorough. Will definitely continue care here."

"Hello, the doctor did a very good job. He was pleasant and positive. It was my first time meeting him and his nurse also. They were very, very capable. I was pleasantly surprised and I got in and out quickly. Thank you."

"When [REDACTED] left the clinic I was very concerned about who I would be seeing! I was pleasantly surprised with Dr Auer. I saw him back in January and with my family history or Glaucoma he wanted to see me in 6 months! I first thought Why?? My visit with him he explained all the signs of Glaucoma and why he would like follow ups every 6 months! He also when I asked told me what to expect when and if the time came I was diagnosed with Glaucoma. He told me as of now not to worry, but we will keep a close eye on my eyes! He is extremely knowledgeable and thorough and I feel I am in good hands Thank you! [REDACTED] Please let him see my message!"

"Nurses were very courteous & professional in explanation of procedures required. I was VERY pleased with Dr Auer...first time meeting him He listened to my questions & explained the results of all the eye exams. Very pleased with this appointment..."

"Dr. Auer was extremely courteous and knowledgeable and wanted the best treatment for my problem."

"I have confidence in the care I received"

"Very pleased!"

"Very positive experience!"

"Very happy with the doctor and staff. All were very kind and patient with me and guided me throw each of my appointments"

"Dr Auer was superb"

"I had a wonderful experience with all my staff and my doctor! They listened to and addressed all my concerns and Dr. Auer explained things to me very clearly!!"

"The Dr. was very through. He checked all areas of my eyes."

"Very thorough exam and explanations were provided as needed. Any questions or concerns I had were answered very well. The staff seems genuinely interested in your well-being and truly caring. Thanks!!"

"Everyone was very concerned about my problems."

"I got a lot of information at my appointment and I left there feeling that I had a good checkup. Thank you."

"Always a pleasure to see Dr.Billy and His staff ?"

"Great communication"

"Not much. Answered it all i think."

"Dr. Auer was very polite, pleasant, knowledgeable, and personable. He was very helpful in referring me to a specialist."

"Service is great. Doctor is great. The folks are great. What's not great is that we have to wait four to five months to be able to get an appointment. And you need to get more doctors or do something because it's just getting worse and worse. Thank you. Bye."

"Told me what I needed to know."

"Provider was very polite and made be feel very comfortable to converse with."

"The tech was very pleasant, knowledgable and enjoys her job. Dr was then equally pleasant and very willing to answer any questions and informative. It's too bad there's a shortage of drs in that dept bc I would refer a new patient to you but she'd have to wait so long. Recruiting is probably difficult tho getting new drs."

"What give recommendation higher but getting an appointment is hard. 6 months out or more."

"Overall unhappy with this appointment for other reasons not relevant to my personal appointment"

"Thanking our provider for their care & expertise"

"Dr. Auer and Dr. Bowman are a great team."

"The reception was unkind and short with me. She was upset that I checked in online and added an insurance card online. If this is practice is not meant to be used, please remove it from the check in."

"Treated very well by both, the dogs cried was very thorough and took the time to explain everything."

"Yes, this is [REDACTED] and I'd like to have Dr. Auer call me as he had given me information about a spot on my retina and I've got a question for him as follow-up if he could call me. My number is [REDACTED]. Thank you."

"Great service."

"I was very appreciative of the services that I was provided by Dr. Auer, and I would highly recommend him to anybody. He's very attentive and very caring about people. Thank you."

"My appointment was timely and a professional experience."

"I'll be back for more testing !!!!!"

"All went good!"

"First time to see Dr Auer as always saw awesome Dr. Hein. Dr Auer was very nice and took his time with me."

"Dr. Auer was very thorough, nice, friendly, and professional. I was very pleased with everything. I would recommend him to my friends without hesitation."

"Dr. Auer was quite knowledgeable about my eye health and my history . It was very reassuring to have someone who took the time to check my lengthy history and was genuinely concerned and caring . Thank you Dr. Auer and his awesome nurse as well !!!"

"Very informative visit. Treated with respect and kindness. Everyone was very friendly."

"Very nice"

"Positive experience with new doctor and new technician."

"Dr. Auer and his nurse were wonderful. Great experience."

"All went well"

"Professional and friendly. Explained everything very clearly."

"The receptionist was extremely courteous and friendly. Her name was Lannie."

"Dr. Auer was very informative and answered all my questions / concerns. He was also very polite. Gabby was also very helpful. My visit was great."

"Dr Auer was very thorough and went above and beyond to make sure that an abnormality in my eye was not a concern. I'm sure it took up a lot of his time but you would never know it, as I never felt rushed, he was polite and explained things well. 10/10."

"My appt was changed from one dr to another due to retirement so got letter with change of time and then changed time again and I didn't catch it on text so was 10 min late but nurse very understanding."

"Dr. Auer said he trusted the nurse's prescription for my glasses and did not even check it."

"All good very professional"

"Was very confident in doctor's exam and knowledge."

"My care was 10/10!! No problems there. I just wish sun shades would be offered when you leave. It is definitely not safe to drive with vision impaired."

"Doctor was very helpful and good."

"I feel very fortunate to have had Dr. Daley as my provider for cataract surgery on 5/21 & then Dr. Auer as my provider on the follow up appt on 5/22."

"A new provider-not sure , Very kind and effective."

"The assistant did the prescription exam, gave me the paper. Went to get my glasses etc. today. Found out when I mentioned that I had a left cataract on 4/18, she said it wasn't on my paper!! She had to start over with the paper work, as Medicare and my HMO pay some. The cost changed from $250 to $76, so please tell the staff about this!!"

"The woman who did my field vision test was exemplary. I have never had the test explained to me nor have I had the ways in which I could make the test most accurate explained to me. She was great. She also gave fantastic feedback during the test so that I could have improved my accuracy if necessary."

"First appt with this provider: Excellent"

"Kudos"

"I appreciated that he took the time to check out an area of concern by my eyelashes."

"First visit with this health care professional. He was overall great"

"Everything was wonderful. I was a little nervous but everyone was so nice to me that I overcame my appreshensiveness."

"Dr. Auer was very informative and explained it well."

"Dr Auer was amazing. I felt he was thorough, didn't rush thru the appointment like I have sometimes felt in the past and truly cared about me."

"Dr Auer is the best! He was able to see me on short notice and did a very thorough exam!"

"Dr. Auer was very friendly and thorough!"

"My first visit with Dr Auer. Very professional and thorough. Same for Marisa. It was a good visit."

"First visit with Dr Auer he is very professional and friendly."

"Dr Auer was very helpful in explaining everything he did. It was a very good experience. He is very easy to talk to."

"It actually was a pleasant experience. Everyone was very helpful"

"I really like Dr Auer. He was fast and thorough. He gave me all the information I needed to be able to share my results with my family."

"I was very appreciative that I was able to get in with my eye issue the same day I called. It was the first time that I met Dr. Auer and thought he was very professional and thorough."

"I have a health problem and everyone seemed to understand And work with me. For that I'm grateful"

"Thank you for asking"

"My visit was with Dr. Auer. I liked him very much. His assistant Marissa (sp?) was good as well. She was being trained so her trainer came in to help with the actual exam. It was all good!"

"Great experience!"

"First visit with Dr. Auer. Friendly, but professional in caring for my eyesight"

"Overall great care"

"Great experience!"

"The assistant and Doctor were very efficient, knowledgeable and explained everything very well. I appreciated that very much!"

"I was led to understand the problem I was having."

"It did take almost 5 months to get a new patient appt"

"It was an all positive experience"

"Dr. Auer and his nurse/assistant were wonderful...attentive, patient, knowledgeable, and professional."

"Dr. Auer was great! Very informative."

"Great"

"Every thing was very professional and they really cared about my wellbeing."

"Doctor Auer was very caring and took his time to listen."

"Good experience"

"I liked the Doctor's summary "your eye look stable and healthy ". See you in a year. That's something I can remember."

"I will continue with this doctor. This was my first app. With him."

"This provider gave incredibly compassionate care to my urgent eye problem! He followed up quickly and was very thorough with an action plan for my eye. Such a great provider with incredible follow through. Would extensively recommend him to any patient!"

"Well done!"

"Good"

"Dr. Auer listened to my concerns and was very helpful. I felt his exam was very thorough. His nurse also asked me good questions to prepare the doctor about what my concerns were regarding my eyes."

"I am so glad we chose to go to Medical Associates."

"I felt Dr. Auer listened to my concerns and answered all my questions"

"All of my questions and concerns were addressed in a professional and courteous manner."

"Thank you"

"Friendly and professional"

"I was seeing Miriam Walker for a few years and thought ahe was excellent. Since she retired, it was my first visit with Dr. Auer and I am very pleased."

"Dr. Auer and his team were welcoming and knowledgeable. Thank you so much!"

"It was a pleasant visit"

"Dr. Auer and staff were very professional and helpful."

"Just don't forget about me next time, checked in at reception Sealand in the text message."

"This was my first time with Dr. Auer he was very kind and professional. Gave me information. With my eye situation is having Me see a specialist. Got me in pretty quickly. I would recommend him to all my friends and family."

"The nurse and Dr were very friendly and helpful for having never seen them before."

"Wow !! Loved the fire alarm experience !! Even got a personal escort !!"

"Staff and Doctor were awesome!"

"The service was excellent today. I was so happy to be able to get in. Everybody was abiding in that and I was glad that the supervisor happened to be there in the office and heard me talking to the lady about getting in and they got me right in and I had excellent care. I couldn't have been happier when I left. The doctor was so thorough and good. The girl taking care of me before he came in, she was so nice and kind and smiley. I was taken very good care of and I appreciated every minute of it. Thank you."

"First time visit with Dr. Auer. Very pleased!"

"The first nurse to take my vitals was most enjoyable to have help me She was very cheerful"

"The appointment was rescheduled from a provider canceled appointment so I didn't schedule the appointment."

"Liked Dr and he gave me info I needed to know"

"Got called into exam room on time. Wait time in exam room was long"

"Dr Auer OD was great. Also his nurse. The receptionists need to be more friendly."

"My wait time for the provider was quite long. About 40 minutes."

"Both nurse and provider were courteous, friendly and professional in providing care. Provider was also informative and aware of my prior care and clear in offering on going care and prognosis."

"The need to take IB Profin should be encouraged a little stronger at the departure of the event. Just to get a headstart on what could potentially be some discomfort after returning home."

"As much fun as can have with your eyes dilated!"

"My second visit with Dr. Auer and I am very impressed. He takes time to explain my condition and how he plans to take care of it. Explains how Dr Hein left information for him on my condition and what to watch for with my eyes. Told me that at the present time there is no change in my condition and that he will be see me in 6 months and if condition remains same he may move visits to a longer period. I am the utmost confidence in Dr Auer as my ophthalmologist."