Patient Station is an exciting new way to connect with your Medical Associates doctor’s office!

Using a web-based tool, you will be able to communicate with your doctor’s office easily, safely, and securely over the Internet.

It’s Helpful and Convenient

• 24/7 online access.
• Use it to request appointments, even when your doctor’s office is closed.
• Easily renew prescriptions.
• View and track your medical information electronically by building your own personal health record.
• Use the “Message your Provider” feature to send non-urgent, secure, electronic messages directly to your doctor’s office - when it’s convenient for you.
  

Here’s how “Message your Provider” can help:

• No time to wait on hold? Can’t wait for the doctor’s office to open? Send a secure message in just a few minutes from any computer that has internet access. You save time and telephone hassle.
• Pose your question in your own words — no need to abbreviate your concern for the message taker.
• Did your doctor ask you to check back in a week or two to report how you’re doing? You can use the Patient Station to conveniently and securely communicate the status of your non-urgent condition to your doctor.

It’s Reliable
The site is always there for you – it’s available for use anytime and from anywhere you have Internet access.

It’s Secure
Patient Station is powered by RelayHealth®. Unlike e-mail which utilizes multiple servers on the Internet, RelayHealth® web interactions take place from internal servers using Secure Socket Layer (SSL) security and message encryption. You can be sure your information will be secure, private and unaltered.

It’s Friendly
The site is truly user-friendly. This safe, secure and convenient way to manage your health is worth checking out!

Registering to become a Patient Station user is easy, so don’t delay…get in the “Click” today!

When completing the registration form, please use your email address as your User ID if possible.

For the registration process to be complete, you must select at least one physician or provider. Click on "Link to a New Doctor." Once the registration process is complete, you can begin to use Patient Station!

FAQs

How can I use Patient Station? I registered on the website, but I’m not able to schedule appointments, ask a question, etc.
Once you have registered for the product, you must choose a physician or provider. We are unable to “accept” you as a registered user and you will not be able to use the product until you have selected a physician. Please make sure you have an established relationship with the physician you are selecting. You may link to as many Medical Associates providers with whom you currently have a relationship.

You can select a physician by:
Signing in to your account.
Clicking on “Link to a New Doctor.”
You may then "Add a New Doctor" (for your name).

Can I add my spouse, child, etc., under my account or should they set up their own?
Please do not add anyone to your account (spouse, adult child, etc.) unless you have the appropriate consent to view their health record information, and they are a dependent for whom you manage all healthcare communications. If you do not have the appropriate consent and they are not dependent adults, they should register/create their own account. They can use the same home email address that you use, but would sign into Patient Station using their own password.

How can I remove a patient from my list?
If you have inadvertently added a patient described above to your account, you can remove them by:
Signing in to your account
Clicking on the patient’s name under “Health Records”
Clicking on “Remove This Family Member” in the left hand column under “Actions”
Clicking on “Confirm Removing This Family Member”

Who should I contact with any questions?
Please use the “Contact Us” link on this website. When filling out the Feedback Form, please be sure to include your e-mail/telephone information if you wish to be contacted.